ABOUT HELCIM

Helcim was founded with a mission at heart: to be the worlds most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think thats a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another cost of doing business. We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

Were looking for two Software Engineering Managers to lead our core platform teams. You will manage a team of 5 talented software engineers and partner closely with a dedicated product manager to build, scale, and refine critical components of our backend systems. This role balances technical leadership, delivery execution, and people management.

This is a hybrid position based in our Calgary office. We believe that in-person collaboration a few days a week strengthens communication and team cohesion.

Here are the things youll own day to day:

Technical Leadership & Execution

• Drive technical direction and decision-making with support from senior engineers.
  
• Oversee design reviews, implementation plans, and ensure technical alignment across projects.
  
• Champion best practices in CI/CD, observability, automated testing, and system architecture.
  
• Ensure that all code is robust, testable, and scalable.
  
• Manage the operational health of your systems, including SLAs, incident response, and on-call improvements
  

Roadmap Ownership

• Translate business and product goals into clear technical plans and execution milestones.
  
• Balance feature delivery with platform investments and technical debt management.
  
• Collaborate with Product, DevOps, and security teams to drive alignment and ensure delivery success.
  

Quality, Performance & Security

• Promote a culture of engineering excellence and secure development.
• Continuously improve system performance and address technical vulnerabilities proactively.

A SUCCESSFUL CANDIDATE IS:

People Leader

• You have at least 3 years of experience managing software engineers, with a proven ability to coach, develop, and retain top talent.
  
• You previously spent at least 2 years as a hands-on software developer, giving you the technical depth needed to support and guide your team.
  
• Youre committed to building inclusive, high-performing teams and fostering psychological safety.
  
• You set clear goals and expectations, conduct regular 1:1s, and provide thoughtful feedback and career guidance.
  
• Youre proactive in identifying and addressing performance issues constructively.
  

Culture Champion

• You model resilience, transparency, and accountability in a startup environment.
  
• You cultivate curiosity and a growth mindset by encouraging experimentation and learning from failures.
  
• You promote ownership and empower your team to deeply engage in solving problems, not just executing tasks.
  

Cross-Functional Partner

• You collaborate closely with Product, Design, and DevOps.
  
• You ensure engineers understand the why behind their work and feel connected to the customer impact.
  
• You represent your team effectively to leadership and contribute to broader engineering initiatives.
  

Not checking every box? Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long-term success. Diversity brings more experience, view-points, knowledge and insight about our future. We also want to provide an accessible interview process, so if theres any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

• 3+ years of experience as a people manager in a software engineering environment.
  
• 2+ years of prior experience as a software developer, preferably in backend development.
  
• Strong understanding of system design, software architecture, and modern development practices.
  
• Proven ability to manage project execution and drive results in a collaborative environment.
  
• Excellent communication and people skills.
  

HELCIM CULTURE IS;

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcims unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, youll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (HSA): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Jeff Newfeld

Location: Hybrid, In Office Monday's, Wednesday's + Friday's

Candidates must be eligible to work in Canada and be located in Calgary for this position.