Position Overview: Victoria International Airport (YYJ) is seeking a hands-on and experienced Site Parking Manager to oversee all aspects of our curbside and parking operations. This is a leadership role ideal for someone who thrives in a fast-paced, customer-facing environment and is passionate about operational efficiency, team development, and excellent service delivery.

Key Responsibilities

Operations Management

• Provide full-time, on-site leadership of all parking and curbside operations at YYJ.

• Manage day-to-day functions of Lot 1, Lot 2, Short-Term, Employee parking, overflow lots, and curbside areas.

• Monitor equipment functionality (Skidata, Flowbird, LPR, pay stations) and ensure quick issue escalation.

• Maintain safe, efficient traffic flow and ensure adherence to YYJ parking and curbside protocols.

Staffing & Supervision

• Hire, train, schedule, and supervise Lot Attendants, Cashiers, Curb Management Officers, and support personnel.

• Ensure consistent and compliant staffing coverage, especially during peak travel periods and holidays.

• Maintain shift schedules, employee records, and ongoing training compliance.

• Coach and evaluate staff performance while fostering a positive and accountable work culture.

Customer Service & Complaint Resolution

• Act as the primary escalation point for customer issues, complaints, or disputes.

• Oversee the complaint resolution process and maintain a detailed log for review with VAA.

• Promote customer-first values, accessibility, and professionalism across the team.

Reporting & Financial Oversight

• Ensure timely submission of all required reports, including:

• Weekly revenue statements

• Monthly reconciliation by lot and payment type

• Staff hours and scheduling

• Incident and enforcement reports

• Oversee compliance with revenue handling procedures and support periodic audits.

Innovation & Continuous Improvement

• Identify and propose improvements to operations, layout, staffing, enforcement, and customer service.

• Support VAA goals around sustainability, accessibility, digital innovation, and curbside efficiency.

Qualifications & Experience

• 35 years of operational management experience in parking, transportation, or aviation environments.

• Demonstrated leadership experience in a high-volume, customer-facing role.

• Knowledge of parking systems (PARCS, LPR, mobile payment apps) and enforcement processes.

• Familiarity with airport operations or curbside/traffic management is a strong asset.

• Fluent in English (spoken and written); French language ability is an asset.

• Legally eligible to work in Canada.

Work Environment & Physical Demands

• This role is fully outdoors and requires working in all weather conditions, including rain, snow, high winds, extreme cold, and heat.

• Regularly conducts outdoor inspections and staff check-ins in all weather conditions.

• Must be available to respond to operational issues during early mornings, evenings, or weekends as needed.