Description

Learn and grow as an important part of a team

Responsible for monitoring, measuring and implementing best practice initiatives to ensure that
productivity improvements are realized across all metrics
Maximize your team's efficiency through enhanced analytics and direct interaction
Champion for Customer Experience ensuring that all team members understand the importance and processes for drive customer experience improvement
Responsible for promoting a strong safety culture and understanding of the importance of Health& Safety in the region, ensuring adherence to H&S practices and policies

Build a strong operations team by continual improvement in hiring, on-boarding, training, and development of talent

Responsible for providing leadership and management to team members in order to perform effectively and efficiently
Lead and support the development of a mentality that drives Growth through Service and
improves on technical lead and conversion rates
Develop and maintain relationships within key areas and stakeholders in the business
Develop any potential business development and/or customer service opportunities to maximize market growth in the surrounding area
Other tasks and responsibilities as required to maintain efficient department operations
Requirements
A growth mindset: above all else, we're looking for people who are dependable, ambitious, and want to grow with the company
Possess a college/university degree, or equivalent work experience
A plumbing license would be an asset
Achieved 1-2 years of successful leadership experience against formalized corporate objectives
Demonstrated ability to extract the full potential of technical professionals through development and leadership
Ability to retain and attract top talent
Strong competitive awareness with the ability to coach accordingly
Introduce new initiatives to maintain further growth
Create alignment between corporate goals and individual objectives
Heightened sense of self-awareness and emotional intelligence
Demonstrate a strong verbal and written communication skillset