About PSD Citywide
PSD Citywide is a leading provider of enterprise asset management, maintenance, financial, GIS, and permitting software solutions, along with advisory services. Offering the only purpose-built, fully unified cloud-based SaaS solution for municipal governments, PSD Citywide supports the management of over $400 billion in municipal assets across North America. With a multidisciplinary advisory team of Asset Management, Finance, Engineering, and Municipal practitioners, combined with an in-house software development group, PSD Citywide delivers comprehensive solutions to ensure best-in-class service for its clients.

The Business Analyst is the bridge between the business team and technical solutions team. They are responsible for ensuring that both teams have a working understanding of the others project requirements both during implementation and for record keeping. A successful Business Analyst can elicit correct business requirements from stakeholders in their most direct and actionable form. The Analyst is also responsible for interpreting the limitations and concerns of the technical system from a subject matter expert (SME) and coordinating a solution that fits all stakeholder needs.This is a Full Time Remote based role within Canada.

What we offer
Competitive Salaries: We recognize and reward your skills and experience with a competitive pay structure.
Benefits Package: Dental, Vision, Health benefits together with our full benefits package to keep you and your family covered.
Company Matched RRSP Contributions: PSD Citywide offers a 4% company-matched RRSP contribution, if you contribute a certain percentage of your salary to the group RRSP, your employer will match that contribution up to 4% of your salary, effectively doubling your retirement savings.
Remote Work Options: Work from anywhere in Canada that suits you while staying connected with our team.
Flex Hours & Paid Time Off: Enjoy flexibility in your schedule and paid time off to recharge when you need it.
Summer Fridays: Fridays off for 10 weeks in the summer months. Spend time in the sun with friends and family!
Social and Charity Events and Initiatives: Join PSD CityKind! A group dedicated to fostering kindness and community engagement across North America.
Career Framework: Clear paths for growth and development, helping you reach your career goals with ongoing learning and mentorship.

Job Duties & Responsibilities

• Working within PSDs Implementation Team & Development Team to identify and assist in the re-engineering, improvement or replacement of business processes and related technology.
• Assist in conducting and facilitating meetings with stakeholders including clients and other cross-function teams to analyze and combine detailed functional and non-functional requirements.
• Bridging communication and understanding gaps between technical and non-technical stakeholders.
• Conducting needs analysis, developing specifications, systems training and design documentation contributing to the system development life cycle (SDLC).
• Assist in creating project documentation according to the Project Management Standards including Requirement Management Plan, Use cases, User stories, Business Requirement Document, Requirement traceability matrix (RTM), Functional requirement specification (FRS)/ Functional Specification Document (FSD), System requirement specification (SRS)/ System Requirement Document (SRD), Test case and other project documentations & artifacts.
• Drafting documentation such as Business Requirement Documents, Functional Requirement Documents, Use Case diagrams, Epic/User story logs, System Specifications
• Developing a detailed implementation and support plan to the end-users including training materials, modules, e-learning, etc.
• Document current state and recommendations for process adjustments, improvements and integrations.
• Supporting system design, development and testing activities and providing requirements clarification if necessary.
• Implementing development methodologies depending on the context of the system: Agile, Waterfall, Iterative, Lean, etc.
• Performing system functionality verification and sanity testing.
• Support QA activities to develop test cases, and during testing execution.
• Develop presentation materials and project related documents.
• Other duties as assigned.

Qualifications

• Post Secondary degree or diploma in Computer Science or the equivalent, combined with directly related experience in a business or computer related discipline.
• 3-6 years of experience as a Business Analyst, Systems Analyst, or Business System Analyst within a software environment.
• Excellent verbal and written communication skills, including technical writing skills.
• Exceptional ability to elicit, analyze and document requirements from multiple groups or business units.
• Proven track record in delivering successful projects on a tight timeline.
• Familiar with Software Development Life Cycle (Waterfall or Agile).
• Experience with Modelling.
• Experience working with SDLC, Google Drive Suite, Universal Modelling Language (UML), Development Methodologies, Atlassian Tools (JIRA, Confluence, Stash integration).
• Deadline driven individual with strong verbal and written communication skills, problem solving, attention to detail, creative, and able to collaborate with team members with professionalism and tact.
• Ability to work independently with both technical staff and users at various levels to investigate and validate all aspects of document and/or business problem and overcome any obstacles to finding answers.
• Expert knowledge of MS Office tools (Access, Excel, Word, and Power Point), MS Project, and Visio
• Experience implementing IT Service Management systems and associated processes.
• Experience using structured techniques for business and system analysis.
• Thorough understanding of project management, data security audit concepts, and quality assurance principles.
• Professional self-starter with a commitment to constantly upgrade skills through continuous learning.

The Candidate Journey

Resume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you with a response.

Phone Interview: PSDs People and Culture team will connect with you to learn about your experience and discuss the role further. Theyll also give you an understanding of what the interview process involves, along with an estimated timeline.

Virtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide.

Offer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback.

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.