About the Role:

As a Concierge at Moxy Halifax Downtown, Halifax NS you will play a pivotal role in enhancing the guest experience by providing exceptional service and support. Your primary responsibility will be to assist guests with their inquiries, luggage, and requests, ensuring that their stay is both enjoyable and memorable. You will act as a liaison between guests and various hotel services, including dining, entertainment, and transportation, while also promoting local attractions and events. This position requires a proactive approach to problem-solving and a keen attention to detail, as you will be the first point of contact for guests seeking assistance. Ultimately, your efforts will contribute to the hotel's reputation for outstanding hospitality and guest satisfaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality.

Preferred Qualifications:

• Experience in a concierge or front desk position.
• Knowledge of the local area and attractions.

Responsibilities:

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Help with transportation arrangements
• Manage guest inquiries and requests, providing accurate information and recommendations.
• Handle guest complaints and concerns with professionalism and efficiency
• Perform scheduled security walks around lobby, hallways, stairwells, and entrances
• Be a visible presence to help deter unauthorized entry or disruptive behavior

Skills:

Strong communication skills are essential for effectively interacting with guests and understanding their needs. Problem-solving abilities will be utilized daily to address guest inquiries and resolve any issues that may arise. Organizational skills are crucial for managing multiple requests and ensuring that all guest needs are met promptly. A friendly and approachable demeanor will help create a welcoming environment for guests, enhancing their overall experience. Additionally, familiarity with hotel management software and local attractions will aid in providing accurate information and recommendations.