Our client, a well-established and family-owned organization in Mississauga, is seeking an experienced and client-focused Service Advisor to join their growing team. Specializing in delivering group benefits solutions to municipalities across Ontario, this firm is known for its exceptional service, deep industry knowledge, and strong, long-standing client relationships. This is a full-time, permanent role created in response to increased business volume—an exciting opportunity to grow with a stable and respected organization that has been a trusted name in the benefits space for 50 years.
Why This Opportunity?

• Family-Oriented Culture: Employees are treated like an extension of the family in a genuinely supportive and inclusive environment.
• Professional & Relaxed: A balance of structure and autonomy—expect camaraderie, flexibility, and mutual respect.
• Stable & Long-Term: Many team members are long-tenured, a testament to leadership's commitment to employee well-being and growth.
• Flexible Work Model: Hybrid work environment with 2–3 days per week in the office and high levels of trust and independence.

About the Team & Leadership You'll report to a hands-on and highly approachable Client Services Manager who fosters collaboration and high engagement. The team of six is tight-knit, supportive, and focused on shared success—an environment where your voice will be heard and your contributions valued.
Key Responsibilities

• Client Portfolio Management: Oversee a block of group benefits clients across multiple Account Executives (AEs), providing end-to-end service and support.
• Client Experience: Act as the primary point of contact, resolving claims issues, coordinating benefit transfers, and proactively ensuring client satisfaction.
• Internal Collaboration: Work closely with AEs to ensure seamless communication and delivery of service.
• Plan Implementation: Manage the set-up and documentation of new plans and changes, liaising directly with insurers to ensure accuracy and timeliness.
• Industry Engagement: Stay informed on trends, attend workshops/conferences, and provide feedback to help enhance service delivery.

What We're Looking For

• Experience: Minimum 5 years in a group benefits service advisor role. Experience with municipal clients is a strong asset.
• Skills: Strong interpersonal, organizational, and communication skills. Ability to manage multiple priorities and work both independently and collaboratively.
• Education: A university or college degree is an asset.
• Mindset: Proactive, solution-oriented, and comfortable taking ownership of client relationships.

Additional Details

• Location: Mississauga (Hybrid – 2 to 3 days per week in office)
• Compensation: Competitive base salary plus discretionary bonus (commensurate with experience)
• Benefits: Full benefits from day one, with pension eligibility after one year (3% matched at 4%)
• Vacation: Negotiable based on experience (typically 2–4 weeks)

If you're a relationship-driven professional with a strong background in group benefits and a passion for delivering excellent client service, we'd love to hear from you. This is a rare opportunity to join a respected firm where your contributions will have a lasting impact—and where people truly care about your success.
At The Talent Company, we recognize the value of different perspectives and experiences to prompt innovation, spark creativity, and solve problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, Aboriginal peoples, members of visible minorities, sex, age, national origin, religion, sexual orientation, gender identity, persons with disabilities, or all other categories protected by law.

We are committed to Equal Opportunities and welcome applications from all sections of the community. Please let us know by emailing [email protected] if an adjustment or adaptation is required at any stage to support you during the recruitment journey.