Role: Care technical customer advocate-CTCA-Altice

Location: Mexico / Canada -Remote

Rate $26/hr

Job Description & Skill Requirement:

Technical Skills:

• Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
• Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
• Troubleshooting Skills: Advanced troubleshooting skills in IP, Unix, or Linux. Ability to utilize network analyzers and tools to diagnose complex network issues.
• Nokia Process Knowledge: Familiarity with Nokia's internal processes is a plus.

Communication and Collaboration Skills:

• Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Altice.
• Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.
• Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.
• Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.

Additional Requirements:

• Project Management: Knowledge of project management principles and methodologies.
• Business Understanding: Understanding of business concepts and development processes.

Qualification: B.E