Description

Position Overview: The Operations Manager oversees dispatch, planning, and day-to-day operations to ensure safe, efficient, and cost-effective service delivery. This role leads financial planning and performance reviews, supports driver management and equipment coordination, and handles customer escalations with professionalism. The Manager plays a key role in process improvement, team development, and ensuring compliance with safety standards, all while driving operational excellence and supporting company goals.Primary Duties and Responsibilities:

• Oversee all areas of the dispatch and planning functions, which may include assisting dispatch as needed.
• Implement and maintain workflow processes: update and refine processes when needed
• Provide first line of response to customer complaints, concerns etc. as they become escalated.
• Be professional and responsive to customer demands, while not compromising the safety and ethics of the company
• Lead monthly and quarterly Divisional Income Statement reviews and corrective action process with VPs and COO.
• Lead the development of divisional financial budgets and annual operating plans
• Produce monthly P&L forecasts and adjust operating strategies accordingly
• Manage and develop direct reports, including overall training, development, time off, and progressive discipline.
• Participate in bi-weekly Safe Service meeting to provide forecasts for business, KPI performance review, HSE performance and initiative.
• Ensure driving staff are supported on a daily basis and respond to driver escalations
• Understand and utilize company technology on a daily basis including quality and timely workflow actualization – TMW
• Ensure appropriate equipment coordination, breakdown response, work with shop on scheduled and unscheduled maintenance
• Support matters relating to Health Safety and Environment as well as Client Relations
• Ensure the daily profit and asset utilization targets are met
• Provide support and direction to driver coordinators in driver, service, safety, loss control and other daily operational challenges
• Be a “champion” for more effective work processes and documented standard operating procedures (SOP's)
• Be a problem solver for daily dispatch issues, service performance and utility optimization
• Provide leadership support to sustaining and improving the RESPONSIBLE CARE ethic and the managing systems that ensure responsible care of our business operations.
• Provide clear, concise and timely communications with customers, suppliers, employees and drivers
• Continually manage and reduce costs, create a culture of ownership around costs
• Continually lead and manage driver retention programs and lead support to recruitment efforts
• Authorize expenditures, driver pay, maintenance, washes etc. within grants of authority.
• Other duties as assigned

Qualifications and Experience:

• Previous experience in a management position is required
• Experience in the transportation industry is required
• Experience with the transportation of dangerous goods is an asset
• Proven ability to deal productively with internal and external customers
• Strong analytical and problem-solving skills
• Well organized, detail oriented and a proven ability to work well in a fast-paced, deadline driven environment
• Ability to work effectively with minimal supervision
• Ability to work independently and as part of a team
• Strong communication skills – verbal and written
• High level of computer literacy - Microsoft Excel and Outlook skills required
• Ability to multi-task and prioritize
• Strong organizational skills.
• After hours and emergency responsibilities required