About us

improvingit is part of the Culture Core Groupa group of companies, including Crafty Penguins and TopLeft, that operates under a shared vision and values. Founded with a commitment to building a vibrant, inclusive, and collaborative workplace, Culture Core Group is where great culture meets best business practices. Our CEO, Wim Kerkhoff, envisioned a company free from bureaucracy and toxicity, where people enjoy their work and feel empowered to make a difference.

About the Role:

Are you an organized, motivated individual looking for the opportunity to kick start your career in Operations/ Business Analysis and grow in a dynamic company?

Were looking for a Junior Business Analyst whos eager to learn, take on a variety of tasks, and support day-to-day operations. This entry-level, hybrid or fully remote role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to build a career by learning from a supportive and experienced team. This is a one-year contract position to cover a maternity leave, with the potential to transition into a permanent full-time role.

In this role, youll have the opportunity to work with different systems, contribute to process improvements, and grow into new responsibilities over time. This role will involve learning and contributing to the company across aspects of Operations, Finance, HR and Sales/Marketing.

• ConnectWise & Tools Administration
  • Act as administrator for ConnectWise Manage and other internal tools (following onboarding and training)
  • Perform updates to SQL queries used for reporting
  • Troubleshoot staff queries related to SQL and reporting
  • Review and collate business data to present to the President for decision making
• Vendor and Webinar Support
  • Review new products and features and summarize key takeaways for the President
  • Take on communication with vendors
• Reporting & Reconciliations
  • Compile daily updates for weekly team progress reports
  • Collate and reconcile reports between ConnectWise and QuickBooks Online (QBO)
  • Generate custom reports and insights as requested by the President
• Billing & Invoicing
  • Manage integrations between suppliers and our internal billing system and quickly resolve issues
  • Perform recurring and end-of-month (EOM) invoicing
• Documentation
  • Draft documentation for new processes and tools
  • Assist in collating information and reports for compliance projects
• Onboardings & Setup
  • Setup tools for new staff onboardings
• Executive Support
  • Assist the President with calendar management, tasks, emails, and administrative duties

What Youll bring to the Role?

• Strong organizational skills, with the ability to manage assigned tasks and keep notes on progress
• Troubleshooting skills and the ability to work with incomplete information
• Experience with business tools and the ability to present data in a clear way
• Proficiency with spreadsheets, financial systems, and reporting tools
• SQL knowledge or willingness to develop skills in basic SQL queries
• Strong communication written and verbal communication skills
• Experience in an MSP or SaaS environment is a plus
• Proactive, resourceful, and able to work independently

Why Join Improvingit?

• Be part of a people-first, values-driven team
• Flexible work-from-home environment
• Opportunities to learn new tools and grow in a dynamic operations role
• Extended Healthcare, Dental and Vision
• EAP - Employee Assistance Program
• Work with a team that values transparency, collaboration, and continuous improvement

Inclusiveness is important to us

We take pride in being a one-of-a-kind technology company that values relationships and people at every level employees, clients, vendors and our community. Whether it be age, gender, race, culture or thought we enjoy diversity and we welcome it!

Our mission is to help people do meaningful work by getting the right people in the right seats helping people achieve their Highest And Best Use (HABU). Our growing team of 28 offers expertise in Network Support, Linux Consulting, and Application Development.

Apply Now

If you're seeking an awesome opportunity to do great work, learn new things, make a difference, and grow, we invite you to apply. Send us your cover letter and resume that includes a link to your LinkedIn profile. In the cover letter include the word Fanta.

***IMPORTANT

Due to the demands of this role, we are only considering applicants who currently residing in Canada and have authorization to work in Canada. Unfortunately, applications from outside Canada will not be considered.