Medical Receptionist – Patient-Focused Care, Personalised Primary Care Clinic (Midtown Toronto)
Step into a role where your compassion and professionalism truly make a difference. At MDDirect, every day is an opportunity to go above and beyond for patients, creating an experience that's as warm as it is exceptional.
Founded in 2008, MDDirect is leading the way for personalized, proactive and preventative health care. Our Healthcare on Demand program is the unique approach to patient care. As our organization continues to grow, we're searching for an experienced Medical Receptionist to act as the ambassador to our patients and bring a genuine, welcoming presence to our facility and our team.
Imagine being the welcoming and reassuring face patients rely on during their healthcare journey while you handle the following responsibilities.
What You'll Do:

• Provide courteous and professional reception services to all patients and visitors
• Schedule and confirm patient appointments
• Managing patients' annual physical and Maintaining administrative databases
• Mail important materials to patients as needed
• Prepare and process invoices and receipts
• Answer and direct phone calls with empathy and efficiency
• Support the team with additional administrative tasks as required
• Demonstrate a strong commitment to patient-centered service at every interaction
• Work collaboratively with clinical and administrative staff
• Maintain accuracy and attention to detail while handling multiple tasks
• Set priorities and calmly diffuse challenging situations with patients and/or colleagues
• Use your organizational skills and knowledge of medical terminology to keep workflow smooth
• Accurately document patient information and maintain confidentiality

Why work for MD Direct

• Parking Pass or Monthly TTC transit pass
• Health Benefits
• Engaging team work environment
• Year end Bonus
• Team Outings
• Monday - Friday work week (No weekends)
• STAT Holidays
• Paid vacation

What You'll Bring:

• 3–5 years' experience in a medical office and or administrative role + relevant formal training
• Intermediate level of proficiency in MS Excel and Word
• Professional appearance and demeanor
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and stay organized in a busy environment
• Demonstrated experience with multi-line phone systems
• Knowledge of medical terminology and EMR applications preferred
• Demonstrated commitment to outstanding patient service
• CPR certification preferred
• Additional duties as assigned

We thank all applicants for their interest. Only those selected for an interview will be contacted.
If you are ready to make a meaningful difference in patients' lives and be part of a supportive, patient-centered team, we encourage you to apply!

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