Title: Manager, Outreach & Inclusion
Department: Communications & Engagement
Reports to: Director, Communications & Engagement
Classification: Full Time Management – Exempt
Hours per Week: 35 hours
Salary Range: Grade K ($105,932.55 - $124,626.52 + benefits)
Posted: June 2, 2025
Closes: June 16, 2025 at 4 PM Eastern
This position will fill an existing vacancy within the library.
About the Library
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.
We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.
Qualifications:
Education:

• Undergraduate university degree
• Master of Library/Information or other related master's degree preferred
• 2-3 years of demonstrated continuing professional development in the outreach, accessibility, and inclusion scope

Experience:

• Minimum 5 years of experience in positions of increasing responsibility in libraries or similar public or community service settings in one or more of the following areas: equity and inclusion, accessibility, outreach, community engagement
• Minimum 2 years of experience supervising staff

Overall Purpose:
This position exists to ensure Burlington Public Library (BPL) is representative of and welcoming to everyone in the community. Responsibilities include strengthening connections with community organizations and equity seeking groups, reducing barriers to access Library resources and support services, fostering inclusive values and practices in BPL staff, and guiding planning and policy decisions to embed universal design in all Library services and spaces.
Key Accountabilities:

• Information Burlington service:
  • Lead and optimize Information Burlington information and referral service
  • Oversee BPL's in Halton Information Providers partnership and Halton Community Services Directory
• Community outreach:
  • Represent Burlington Public Library at community working groups and advisory tables that foster equity and accessibility
  • Oversee and implement community outreach strategy to connect with equity seeking groups (including newcomers, Indigenous community members, youth, racialized groups, and people with disabilities)
• Accessibility:
  • Coordinate and implement BPL's Multi- Year Accessibility Plan, ensuring compliance with legislative and regulatory requirements
  • Advise on service and space planning to embed universal design principles
  • Oversee support for customer accommodation and accessibility needs
• Support Service Collaborations:
  • Develop and coordinate community collaborations to improve awareness of and access to human support services in Library spaces
• Staff education:
  • Develop and implement system-wide training standards to enhance organizational capacity for equity, inclusion, and accessibility
• Policy and procedure oversight:
  • Advise on system-wide policy and procedure development to align with legislation and best practices for accessibility, equity, and inclusion
• Participate on and/or lead teams, committees, or special projects as required.
• Comply with BPL policies and processes as well as applicable legislation.
• Perform additional position-related accountabilities assigned by Management.

Key Business Relationships
Internal: Staff at the Library; CEO, Senior Leadership Team, Managers, Staff Members; Library Board.
External: This position will regularly work with customers, partners, community organizations, vendors, suppliers, and other external consultants.
Scope:
Budget: Oversight for grant funded projects. Purchasing authority up to $5,000.
Direct and indirect Reports: 2 full-time (Information Burlington Coordinator and Customer and Outreach Associate). Staff budget of approximately $130,000.
Key Competencies: Knowledge, Skills and Abilities
Behavioural:

• Model BPL's values during all interactions with internal and external individuals
• Communicate in a professional manner, which is consistent and aligned with BPL's Voice and Values
• Strong interpersonal and relationship-building skills, using a collaborative and solution-focused approach to innovative problem solving and teamwork
• Dedicated to continual learning, improvement, creativity, and analytical thinking
• Ability to prioritize, and balance tasks or projects to meet deadlines, plan, and organize

Leadership:

• A trusted and informed source for guidance and insight around equity, inclusion, and accessibility expectations, information referral services, outreach, and support service offerings
• Inspire and motivate staff to engage with BPL's values, strategic plan, new initiatives, and emerging trends
• Action oriented and perseveres to achieve quality results, with available resources, in the best interests of the community and key stakeholders
• Quality decision-making skills complemented by the ability to influence others with clear communication
• Demonstrated ability to organize and prioritize multiple projects, with multiple stakeholders in a dynamic and complex environment

Technical:

• Act and make recommendations in accordance with BPL's vision, mission, values, and strategic plan
• Know and apply policies, processes, procedures, and systems within BPL
• Knowledge and understanding of best practices and principles of diversity, equity and inclusion, accessibility, intersectionality, anti-racism and anti-oppression, including familiarity with key concepts (i.e. cultural competence, unconscious bias, trauma-informed care, universal design etc.)
• Demonstrated experience in supporting transformational change through project and change management
• Proficiency in Microsoft Office Software

Work Environment

• Professional office environment at Burlington Public Library
• Regular participation in off-site meetings and events with community collaborators
• Some work is completed in public spaces of library branches with customers nearby
• Little exposure to noise, dirt, or external elements
• Occasional physical work including moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes
• Mid to high computer use and frequent contact by email, MS Teams, and phone
• Travel between BPL branches is required, mileage is paid

Working Hours

• BPL is open seven days a week, work hours are generally 9:00 a.m. to 5:00 p.m. with evening and weekend shifts required to attend community meetings and events
• Additional hours and/or schedule flexibility may be required due to business or operational requirements

Physical Effort

• Routine physical activity such as periodic standing, walking, sitting and using basic motor skills
• Can sit at a computer and use a telephone for extended periods
• Can stand for extended periods

Mental Effort

• Able to be positive, professional, and diplomatic at all times
• High degree of concentration and looking at a computer screen for hours each day
• Moderate stress for tight timelines, competing priorities, and people/relationship management
• Can provide high-quality service and work with many people at the same time
• Performing complex strategic thinking and tasks
• Constant attention to detail, reading documentation and analysis of information

Working with us
As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.
Earnings for paid employees include a competitive salary, comprehensive benefits, development opportunities, generous vacation privileges, flexible work arrangements, compelling rewards and recognition, and retirement security.
Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Human Resources at [email protected].
If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.
Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

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