Job Title: Service Appointment Coordinator
Location: Strickland's Toyota Stratford – Stratford, Ontario
Job Type: Full-Time, In-Person

Strickland's Toyota Stratford is part of the respected Strickland's Auto Group – a family-owned and operated business proudly serving Ontario since 1978. Known for integrity, exceptional customer service, and a people-first approach, we've built a reputation as one of the most trusted names in automotive sales and service. Our Stratford location combines a modern, high-energy environment with a supportive team culture and a focus on continuous improvement.

As a Service Appointment Coordinator, you'll play a key role in delivering a positive customer experience in our busy Service Department. This in-person role involves scheduling service appointments, managing inbound and outbound communications, and supporting the flow of daily operations — all while using CDK dealership software.

• Handle all incoming calls and inquiries related to service appointments in a friendly, professional manner.

• Schedule and confirm service appointments efficiently using CDK software.

• Review and update customer profiles and service history within CDK.

• Conduct outbound reminder and follow-up calls (missed appointments, declined work, seasonal service).

• Coordinate appointment availability with Service Advisors and Technicians to optimize workflow.

• Maintain a clean and organized work area, providing a welcoming atmosphere for walk-in customers.

• Support service department initiatives, promotions, and customer satisfaction goals.

• High school diploma or equivalent required; post-secondary education is an asset.

• Minimum 1 year of experience in a customer service, administrative, or dealership role.

• Experience with CDK software is preferred .

• Strong communication, organization, and time-management skills.

• Ability to remain calm and courteous in a fast-paced environment.

• Professional, team-oriented attitude and strong attention to detail.

• Comfortable using multi-line phone systems, email, and computer-based tools.

• Competitive hourly wage.

• Extended health and dental benefits.

• Supportive, family-oriented workplace culture.

• On-the-job training and opportunities for internal advancement.

• The chance to be part of one of Ontario's most respected auto groups.

Join Our Team:
If you're enthusiastic about helping people, thrive in a busy office setting, and have CDK experience, we'd love to meet you. Apply today with your resume and a brief cover letter to this job ad.