Front Desk/Golf Shop Agent

Work, play, and live in beautiful Invermere, BC, with us at Eagle Ranch Resort. Our resort features world-class golf, rated 4.5 stars by Golf Digest, a fine-dining experience in our Rustica Restaurant, and a luxury stay in our 20-Room Lodge. Eagle Ranch Resort is perched atop a spectacular bluff overlooking the magnificent Columbia River and sparkling waters of Lake Windermere. Only a few kilometers from downtown Invermere, we are a short distance from beaches, shopping, and world-renowned outdoor activities.

Owned by Stone Creek Resorts Inc., two world-class golf resorts in the most beautiful natural surroundings are Eagle Ranch Resort in British Columbia and Silvertip Resort in Alberta. Our resorts' defining features have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service commitment, SERVICE BEYOND, sets us apart from our competitors. A successful candidate must work according to the company values: caring, integrity, excellence, team spirit, financial responsibility, and safety.

Why Eagle Ranch Resort:

• Discounted: golf privileges, staff meals, restaurant meals, and golf shop purchases at Eagle Ranch Resort & Silvertip Resort.
• Discounts for friends and family for golf, restaurant meals, and golf shop purchases at both resorts as well.
• Staff Accommodation on site for $23.00 per day.
• Health and Wellness benefits available after one-year of full-time employment.
• Our people experience working at a world-class Golf resort, a fine-dining restaurant & a luxury hotel.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures - Kootenay National Park, Banff National Park, Panorama Mountain Resort, Kicking Horse Mountain Resort, Lake Windermere, etc.

Duties and Responsibilities:

Reporting to the Front Desk Supervisor & Lodging Manager - the Front Desk Agent is responsible for all things related to Lodging and assisting in the Golf Shop. A successful front desk agent makes guests feel welcomed as soon as they walk through the doors. Being able to be cheerful is always important. A front desk agent must be personable, and above all professional in handling guests' issues and relating with them.

• Greeting the guests and ensuring all service standards are followed.
• Assisting guests with Check-in and check-out.
• Assisting Golfers with check-in and tee times.
• Maintaining the record of guests that have checked in and out.
• Recommending and booking activities, restaurants, and transportation for guests.
• Storing any luggage for guests.
• Setting wake-up calls for the guests efficiently.
• Taking reservations on the phone for hotel and cabin stays efficiently and professionally.
• Arranging restaurant reservations for guests.
• Responsible for handling guests' complaints or directing them to the supervisor, manager, or GM.
• Handle golf guest tee time check-ins and incoming calls to make reservations, amendments, and cancellations for golf bookings.
• Answer questions on golf and hotel rates, resort facilities, products, services, and special promotions.
• Demonstrate golf shop retail product knowledge.
• Responsible for balancing cash and credit receipts daily.
• Participating in all Occupational Health and Safety standards set for the department.
• Other duties as assigned.

Requirements:

• Completion of high school diploma or equivalent preferred.
• Driver's license preferred.
• Previous Front Desk or hotel experience is an asset.
• Must enjoy giving a high level of customer service.
• Must have experience working with computers and answering phones.
• Must be able to lift 20lbs.
• Must possess safe work habits with an awareness of safe work procedures.
• Must be able to work flexible shifts, weekends and holidays.
• This position may require overtime and altered scheduling according to occupancy levels.

Salary: $18- $20 per hour - Wages negotiable with experience.

Seasonal part time position available.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.