At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You'll Do Here:

• Validates student data for accuracy then cleans, configures, edits, and uploads Subject Data files (EDT) into system
• Uploads Picture Day Data Files (PDDF), Subject Card Elimination (SCE) files, Check-in reports, and Sledgehammer files to OneDrive for photographer use on Picture Day.
• Monitors Event Manager to ensure all picture day uploads have been successfully completed. Collaborates with the photo team to finish uploads for missing or incomplete jobs
• Receives job files in USB format to upload & complete events. Reformats USB drives upon return from photographers in preparation for future use.

• Creates and designs account IDs as defined by work order instructions
• Validates and releases all Host Service Product orders
• Works with Partners to configure, validate, and frame wall composites for accounts per work order instructions.
• Reviews, edits, and orders Class Composites as defined by program detail instructions
• Prepares Separate Sales Group sales list using appropriate information from work order instruction to be provided to accounts.
• Responds and resolves support requests from photographers, Sales, and Account Specialists

• Assembles and creates kits with all required Picture Day materials for photographers utilizing Salesforce for printing, assembling required materials, and verification of contents for accuracy.
• Stages/sets up tamper bag kits in designated location for photographer pick-up.

• Prepares outgoing tamper bag kits and other mail ensuring appropriate tracking information for all shipments as required.
• Receives and checks in QL Area mail tracking logs and process. Reviews all items for accuracy.
• Packages and ships items to designated lab, satellite location, or other defined locations.

• Research customer issues and partners to resolve as appropriate.
• Communicates with lab, Account Specialists, Sales Pros on work-in-process job issues.
• Contact appropriate school personnel to review, update and finalize staff and graduation composites.
• Answer phone calls, respond and maintain General Delivery Inbox emails and messages.
• May be required to provide office filling and other administrative functions.

• May be required to assist onboarding new staff and cross-train.
• Always represents Lifetouch in a professional manner while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
• Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
• Other duties and functions as assigned.

• High School diploma or equivalent.
• Basic computer skills (e.g., navigation, data entry) (specifically Microsoft Excel).
• Attention to detail.
• High level of accuracy.
• Ability to handle high volume of work and meet deadlines.
• Excellent verbal, written and interpersonal skills.

This position will accept applications on an ongoing basis until filled.