Responsibilities:

• Create effective, user friendly and visually appealing interfaces.
  
• Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
  
• Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
  
• Take a user-centered design approach and rapidly test and iterate the designs.
  
• Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes
  

General Skills:

• Relevant experience creating GUI designs based on user interaction and performance
  
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
  
• Proficiency with design and prototyping tools Thorough understanding of the limitations and appropriate use of web development technologies
  
• Experience in designing online programs with emphasis in the emotional aspects of human experience
  
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
  
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing
  
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
  
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces
  
• Experience identifying design problems and devising elegant solutions
  
• Experience making strategic design and user-experience decisions related to core, and new, functions and features
  
• Experience gathering user feedback to configure existing interfaces
  
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience
  

Desirable Skills:

• Knowledge of network security and network protocols
  

Experience and Skill Set Requirements:

Must Haves:

• Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
  
• Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
  
• Deliver functional, accessible, usable, and aesthetically-pleasing user interfaces.
  
• Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
  
• Experience designing content to meet user needs and make complex, technical language and process simple to understand
  
• Ability to discern the right information in the right format for what users needs
  

Skill Set Requirements:

User Experience / Product Design:

• Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
  
• Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
  
• Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design related problems.
  
• Knowledge about service design methods to provide high-level “bird's eye view” documentation of both the front-end user experiences and the back-end infrastructure and service processes that support them
  
• Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
  
• Deliver functional, accessible, usable, and aesthetically-pleasing user interfaces.
  
• Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
  
• Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers
  
• Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following “textbook” solutions
  

Communications & Content:

• Experience designing content to meet user needs and make complex, technical language and process simple to understand
  
• Ability to discern the right information in the right format for what users need
  
• Robust experience in writing, editing, and publishing digital content
  
• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
  
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients
  
• Ability to communicate designs and development in clear and understandable manner
  
• Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience and service design
  
• High emotional intelligence skills, with ability to discern between various stakeholders' interests and find reasonable compromises
  
• Strong mentoring and coaching abilities; ability to convey design concepts and methods to team members and stakeholders outside of design professions.
  

Agile Product Development:

• Experience working in an agile, sprint-based development environment
  
• Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
  
• Experience collaborating and sharing design tasks with multiple designers on complex product deliveries
  
• Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery
  

Experience:

• Experience with medium-to-large sized product development / service design projects
  
• Experience dealing with designing services and products that deal with large organizational complexity
  
• Experience with leading strategy and execution on product/service discovery
  
• Experience with Figma user interface design software
  
• Experience designing interfaces with a design system