Were looking for a motivated and detail-oriented Account Coordinator to add to our Loop division. This role is perfect for a tech-savvy individual who enjoys providing exceptional support, coordinating projects, and helping clients succeed in a collaborative and innovative environment.

About Box Clever

Box Clever is an award-winning web design company based in Sherwood Park. We are a team of thirty digital experts who are relentlessly driven to enhance our clients online presence and carry out their mission. We're a friendly, welcoming team of people that love what we do creating amazing projects through innovation, creativity, and well-defined strategies.

Our team works on a hybrid work model, with a mixture of in-office days and optional remote work days. This position includes competitive pay, a comprehensive benefits package, and RRSP matching. Our office is bright and open, with huge windows in every room, and a mixture of private and shared offices. Free parking steps from the front doors, an elevator that opens right into our space, a huge lounge for lunches and collaboration, and a rooftop patio for summer meetings and bbqs.

Our Core Values: Collaboration, Humility, Simplicity, Craftsmanship

About Loop

Loop is a growing division of Box Clever that powers websites for small to medium-sized municipalities in Canada and the U.S. We provide user-friendly websites and apps with municipal-specific features that simplify the sharing of information between municipalities and their residents.

About The Role

In this role, you will work with our team to coordinate website projects from the sales process (demos and proposals), to working with our talented designers and developers, right through to training and launch. Post-launch youll be providing prompt and friendly support to clients, working through change orders, and renewals. Youll also assist with larger projects and proposals, including complex RFP responses. When not working on client projects youll work on internal marketing initiatives including newsletters, email campaigns, and direct mail marketing.

Youll thrive in this role if youre excited to:

• Help municipal governments communicate effectively with their residents with Loops products and services
• Help clients solve digital communication problems and enhance their online presence
• Collaborate with internal teams on our products and projects
• Develop relationships with clients and provide proactive support

Desired Skills and Experience

Essentials:

• Strong communication and problem-solving skills
• Tech-savvy and adaptable to new software tools
• Highly organized with excellent time management skills
• Comfortable working independently and in a team setting
• Experience in customer service, administration, or similar roles
• Relevant post-secondary education
  

Bonus Points:

• 2 years+ experience in a similar role
• Experience with CRM system, spreadsheets, and help desk software
• Marketing experience, including content creation and campaign management
• Strong communication skills for crafting clear and engaging content
• Knowledge of municipal governments
• Professional social media experience
• Experience providing in-person and online software demonstrations