About Us

Mine & Yours is a recognized leader in the buying and selling of authentic pre-owned luxury goods. We serve our loyal customers and luxury suppliers in-store and online with a worldwide clientele, our vision is to build a fashion community who value luxury, quality and sustainability.

Our Core Values Are:

1. Passion for Product
2. Connect and Uplift
3. The Store is our stage
4. Hustle together
5. Sustainably Conscious

The Keyholder is a skilled and experienced professional luxury sales associate who assists in overseeing the sales floor and store operations in the absence of the General Manager & Assistant Manager. This role is responsible for delivering exceptional customer experiences, selling on the floor, and supporting sales team members, as well as the opening and closing of the store.

The ideal candidate is well versed in luxury brands and current trends in the fashion industry, passionate about sustainability, and dedicated to delivering an elite retail experience. This role also supports store operations, online orders, and resolving customer issues in the moment.

Were looking for someone who is flexible and open to working between two Toronto locations: Yorkville and our new Pop-Up at The Well.

Key Responsibilities:

Leadership & People Management
Supports the ASM and GM as a leader on the floor
Fosters a positive and inclusive work culture that promotes teamwork and a passion for service
Executes the GM & SLTs vision for the store based on key metrics
Leads by example with professionalism and integrity
Engages in career conversations with team members
Provides feedback and recognition to support growth

Client Experience
Creates a luxurious and welcoming environment
Helps create strategies to enhance engagement and build loyalty
Identifies ways to engage VIP clients and recommend local events
Addresses customer feedback promptly
Leads by example on the sales floor

Working With Others
Communicates clearly and works collaboratively across teams
Lives Hustle Together & Connect and Uplift

Operations
Oversees daily operations, visual merchandising, and store upkeep in GM/ASMs absence
Leads opening and closing shifts and delegates tasks
Supports store events
Collaborates with Ecommerce team
Ensures operational processes are followed and highlights training needs
Works with the Buying team to ensure a diverse, high-quality assortment
Ensures compliance with policies and safety standards

What Youll Bring
Passion for luxury fashion and trends
Ability to hit sales goals with honesty and professionalism
Skilled in relationship building
Strong customer service and multitasking abilities
Basic computer skills (email, POS, social, etc.)
Quick learner with initiative
Reliable, accountable, and organized
Understands daily store operations

KPIs/Measurables
Personal sales goals
Client outreach (CRM) completion
Core values/culture metrics
Shrink & inventory management
Store cleanliness & checklist completion

If this role sounds like something you'd love to do, we want to hear from you!

At Mine and Yours, diversity, equity, and inclusion are very important to who we are. We are committed to these values as we know that theyre integral to our business, our people and the world. They are central to our mission and to our impact. We welcome all to apply!