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Business Analyst (1y Contract, Contact Center Transformation)

Talencore - 4 Jobs
Toronto, ON
Posted 4 days ago
Job Details:
Full-time
Contract
Entry Level

Our client, a major Canadian financial institution with a national presence and global reputation, is looking for a Business Analyst who is responsible for leading the requirements lifecycle for business initiatives, identifying improvement opportunities, and delivering customer-centric, strategic solutions. This role will work cross-functionally with business and technology stakeholders to translate business needs into clear, actionable requirements, ensuring alignment with organizational goals, regulatory standards, and risk appetite.
Term: 1-Year Contract
Location: Toronto, ON / London, ON / Montreal QC (hybrid)
NOTE: Please apply with your Word version resume
What You'll Do
Requirements Management
  • Lead, analyze, document, and manage business requirements using best-practice elicitation techniques.
  • Maintain traceability of requirements throughout the project lifecycle.
  • Validate current and future state processes and ensure alignment with business goals.
  • Translate business needs into detailed requirements and acceptance criteria for technology and business process solutions.
Stakeholder Engagement & Collaboration
  • Collaborate with cross-functional teams (business, technology, change management) to define and validate requirements.
  • Facilitate workshops, interviews, and discussions to gain stakeholder consensus and understanding.
  • Serve as a conduit between business stakeholders and technology teams.
Solution Assessment
  • Apply critical and strategic thinking to evaluate and recommend solution options.
  • Ensure acceptance criteria are met and business objectives are realized.
  • Support test planning, execution, and issue resolution.
Project & Change Delivery
  • Contribute to implementation planning and change readiness activities.
  • Support post-implementation reviews and benefit realization.
  • Participate in RFI/RFP processes where applicable.
Risk, Compliance & Governance
  • Identify, document, and escalate risks, issues, and constraints.
  • Ensure compliance with enterprise delivery frameworks, controls, and standards.
Leadership & Growth
  • Mentor and guide junior BAs and contribute to knowledge sharing.
  • Provide subject matter expertise on business analysis practices.
  • Lead requirements management for medium to high-risk initiatives.
  • Champion continuous improvement and promote best practices in the BA community.

RequirementsWhat You Bring
Experience
  • 7+ years of relevant business analysis experience.
  • Exposure to or experience in Agile, Lean, or hybrid delivery methodologies.
  • Demonstrated ability to influence and build strong relationships with business and technical stakeholders.
  • Prior experience in financial services, government, or enterprise-level organizations is an asset.
Key Competencies
  • Advanced problem-solving and analytical skills
  • Excellent communication and facilitation abilities
  • Stakeholder management and negotiation
  • Strong understanding of project delivery frameworks and lifecycles
  • Commitment to continuous learning and professional development
Education
  • Bachelor's degree in Business Administration, Information Systems, or related discipline
  • Business Analysis certification (e.g., CBAP, PMI-PBA, IIBA) preferred

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