About Us

At Softdrive, we're on a mission to enable incredible and accessible human-computer interaction. We've reimagined virtual desktop infrastructure, creating a solution that's 5X faster than RDP, half the price of leading competitors, and can be implemented in days, not months. As a seed-stage startup with enterprise customers, we're the underdog taking on the giants like Amazon, Microsoft, and Citrix and we're winning through innovation, simplicity, and an unwavering focus on exceptional user experience.

Your Impact

As our Customer Success Manager, you'll be the bridge between our cutting-edge VDI technology and the enterprises who rely on it. You'll ensure our customers have an amazing implementation experience and continue to receive value throughout their journey with us. Your success will directly contribute to our growth through renewals, expansions, and customer advocacy.

What You'll Do

• Own the customer journey Design and execute frictionless onboarding processes that get customers up and running within days
• Build relationships that matter Serve as the trusted advisor for our enterprise customers, understanding their business goals and helping them achieve maximum value from our platform
• Drive expansion Identify and develop opportunities to grow accounts by uncovering new use cases and demonstrating ROI
• Champion renewal success Proactively manage the renewal process to ensure high retention rates and minimize churn
• Be the voice of the customer Collect feedback and insights to help shape our product roadmap and improve customer experience
• Create scalable success frameworks Develop playbooks and processes that will help us deliver consistent value as we grow
• Measure what matters Track and improve key success metrics like time-to-value, NPS, retention, and expansion rates

What You'll Bring

• 3+ years in customer success, account management, or similar role, preferably with enterprise SaaS customers
• A technical mindset with the ability to quickly learn and speak confidently about VDI and cloud technologies
• Exceptional communication skills with the ability to translate technical concepts to various stakeholders
• Experience managing complex enterprise relationships with multiple stakeholders
• A problem-solving attitude with a bias toward action, you find a way to get things done
• Data-driven approach to measuring customer health and success
• Passion for creating exceptional customer experiences

How You'll Grow

• Help establish and define our customer success practices from the ground up
• Gain deep expertise in cutting-edge VDI technology that's disrupting the industry
• Develop a diverse skill set across customer success, account management, and technical consulting
• Take on increasing responsibility as we scale our team and customer base

Why Softdrive?

• Join a mission-driven team focused on innovation and excellence
• Work with a product that's 10x better than what's currently in the market
• Experience the agility and impact possible only at a fast-growing startup
• Collaborate with a team that values empathy, simplicity, and continuous improvement
• Help enterprises unlock new possibilities through better technology

If you're excited about building relationships with enterprise customers and helping them transform their business through innovative technology, we want to hear from you!