Job Summary: We are seeking a technically proficient and proactive IT Support Technician to join our dynamic team. You will be responsible for providing essential on-site IT support, ensuring the smooth operation of IT hardware, software, and network infrastructure. This role is critical for supporting our 50 end-users (managers, admins) and warehouse operations, with a focus on rapid problem resolution and system uptime.

Key Responsibilities:

Hardware & Software Support:

• Set up, configure, and deploy PCs, laptops, and necessary peripheral devices for users.
• Install, configure, and troubleshoot Windows OS and other required software applications.
• Deploy, manage, and troubleshoot printers, including Laser and Zebra printers.
• Provide hands-on support to users for all IT-related issues, resolving problems in a timely and efficient manner.

Network & Connectivity:

• Check and troubleshoot network connections (LAN/WAN, Wi-Fi).
• Basic network troubleshooting, including understanding of IP addressing, HTTP/HTTPS protocols.
• Assist with changes related to network endpoints (EP).
• Device Management & Maintenance:
• Manage IT equipment in in-bound (receiving) and out-bound (shipping) areas.
• Perform routine checks and maintenance on IT equipment.

User Support & Training:

• Respond to user-raised tickets and provide technical assistance.
• Assist users with understanding and utilizing IT systems effectively.
• Documentation & Safety:
• Maintain accurate logs of support activities and resolutions.
• Adhere to all safety protocols and use provided safety gear.

Qualifications and Skills:

• Proven experience in an IT support role.
• Strong knowledge of Windows Operating Systems.
• Hands-on experience with PC and laptop hardware setup, configuration, and troubleshooting.
• Experience with printer deployment and support, specifically Laser and Zebra printers.
• Understanding of basic networking concepts (IP, TCP/IP, DHCP, DNS, HTTP).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude.

Nice to have:

• Knowledge of Linux operating systems.
• Experience working in an Amazon warehouse environment or similar logistics/fulfillment center.
• Familiarity with Warehouse Management Systems (WMS).

Working Conditions:

• This role requires working on-site in a warehouse environment.
• Shift work: Monday to Friday, covering either a morning or evening shift.
• Safety gear will be provided and must be worn as required.