Introduction

We are seeking an experienced Customer Service Representative (CSR) to join our client - a global leader in environmental services. This progressive CSR role supports invoice quality operations and process improvements in a fast-paced environment. It focuses on analyzing credits, resolving receivables disputes, and collaborating across departments to enhance service and operational efficiency.

Responsibilities

• Monitor daily billing KPIs and take corrective actions when targets are not met
• Support collections team by addressing and resolving receivables disputes
• Perform root cause analysis using internal dispute tools to ensure process compliance
• Investigate and escalate account issues using SAP and Salesforce
• Collaborate with senior leaders to resolve escalated billing and account concerns
• Prepare reports for Accounts Receivable (AR) and Commercial meetings as needed
• Coach and assist AR and Collections teams to improve performance metrics
• Partner with Fulfillment and Sales teams to resolve overdue accounts and collection challenges
• Process credit adjustments for short payments; escalate complex disputes to AR leadership
• Deliver training and support to internal teams on dispute resolution processes

Requirements

• Bachelor's in Business, Finance, Supply Chain, or equivalent experience
• 3+ years in customer service, fulfillment, finance, or logistics
• Strong SAP and Salesforce skills; ERP/CRM fluency
• Deep understanding of quality frameworks (e.g., ISO, RCA, documentation)
• Experience in cross-functional operations, import/export compliance
• Strong communication, organization, and digital software adaptability

What We Offer

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.