Date Posted: 05/27/2025

Hiring Organization: Rose International

Position Number: 483234

Job Title: Technical Business Analyst

Job Location: Edmonton, AB, Canada, T6H 5T6

Work Model: Hybrid

Shift: Primarily remote, may require meetings or work sessions in the office on reasonable notice

Employment Type: Temporary

Estimated Duration (In months): 10

Min Hourly Rate($): 60.00

Max Hourly Rate($): 70.00

Must Have Skills/Attributes: Agile, Business Analysis, Implementation, Integration Experience, Microsoft Office 365, Project Coordinator, Requirements Gathering, Stakeholders

Job Description

*** Only qualified Technical Business Analyst candidates currently located in the Edmonton, Alberta area will be considered due to the position requiring an onsite Presence***

Required Education:

The resource must meet or exceed one of the following:

• University graduation in business, management or a related discipline and four-year Project Coordinator experience; OR

• Two-year diploma in business, management or a related discipline and six-year Project Coordinator experience; OR

• One-year certificate in business, management or a related discipline and seven-year Project Coordinator experience; OR

• Eight-year Project Coordinator experience

Required skills and Experience:

• Experience as a business analyst translating business requirements into detailed technical requirements in an enterprise IT environment (3 years)

• Experience as a project coordinator leading technical teams in multiple implementation and execution of information technology projects in an environment of similar size and complexity to the Government (3 years)

• Experience defining project scope and goals in collaboration with business stakeholders (3 years)

• Experience in developing integrated system and technical design specifications on complex engagements (3 years)

• Experience in gathering requirements from a diverse group of stakeholders across departments (3 years)

• Proven experience as a Microsoft 365 specialist with deep expertise in its user-facing apps. Demonstrated ability to work closely with business area clients to build solutions that leverage Microsoft 365 to enhance productivity, collaboration, and business outcomes (3 years)

Preferred skills and Experience:

• Experience in analyzing process maps, descriptions, and data flow diagrams of complex business processes to understand records that are produced (3 years)

• Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.) (3 years)

• Experience with IT service management, IT service management applications, IT application development and maintenance projects (3 years)

• Experience working on projects with changing priorities, timelines, or requirements (3 years)

• Experience working within an agile development environment (3 years)

Our client's is planning a project to formally transition Productivity Technology Services (PTS) from a pilot to a permanent digital adoption service and team to better inform, engage, train, and support client's users on Microsoft 365 apps and features

Job Duties:

• Evaluate current services and recommend gaps

• Research and evaluate latest technology trends

• Develop strategy documents and roadmaps

• Develop standard operating procedures (SOPs) and playbooks

• Develop and monitor adoption metrics and analyze KPIs

• Develop and implement community engagement plans

• Establish mechanisms for collecting user feedback

• Design and deliver user training programs

• Develop and maintain documentation, user guides, and training materials to support end-users and IT staff in using and administering solutions

• Provide support to both business and IT teams in identifying and addressing problems

• Act as a liaison between business users and technical teams, facilitating clear communication

• Review new service and technology requests by business areas and assess their impact on the operational environment, giving recommendations for remediation

• Assist in creating mock-ups, wireframes, or process models to visualize solutions

• Collaborate with cross-functional teams on proof of concept and pilot rollouts

• Work with stakeholders (business users, managers, etc.) to understand business processes, goals, and challenges

• Gather, analyze, and document business and technical requirements

• Translate business requirements into functional specifications that can be understood by IT teams

• Collaborate with IT teams to design services and solutions that meet business needs

• Ensure that the proposed solutions are feasible from both a business and technical perspective

• Create documentation that explains the solution designs, architecture, and integrations

• Ensure seamless integration of digital solutions with existing systems

• Work alongside project managers to help define scope, milestones, and timelines

• Assist in developing project plans, schedules, and estimates pertaining to architectural deployment and services delivery

• Assist in developing task lists and resource assignments within the context of architectural planning and deployments

• Make recommendations to project team members pertaining to issues, risks, and client satisfaction

• Support user acceptance testing (UAT) to ensure that the system meets business requirements and functions properly

• Provide quality control on production implementations

Project Deliverables:

• Digital Adoption Strategy

• Roadmap

• Community Engagement Plan and Framework

• Training Plan and Framework

• Communication Plan and Framework

• Consultation Framework

• Feedback Mechanism

• Key Performance Indicators (KPIs)

• Dashboards and Reports

• Standard Operating Procedures (SOPs)

• User Guides

• Other Support Resources

• Develop and implement solutions both individually and as a member of the team

• Ensure change management processes are followed

• Provide tracking and reporting of time and status on all work as required

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).