Highway Mazda is looking for a Parts & Service Manager to oversee daily operations in both our service and parts departments. This role requires someone who is equally comfortable on the service drive, in the parts department, and behind the desk analyzing metrics and managing workflow.

Key Responsibilities:

• Manage day-to-day operations of the service and parts departments

• Maintain high levels of customer satisfaction through effective communication and follow-up

• Monitor and improve departmental performance through key metrics (efficiency, productivity, gross profit, etc.)

• Ensure proper parts inventory management and timely special orders

• Coordinate repair scheduling and technician dispatch

• Handle warranty submissions, repair order closures, and service billing

• Implement and maintain manufacturer standards and processes

• Foster a culture of teamwork, accountability, and continuous improvement

Qualifications:

• 3+ years of experience in automotive service and/or parts

• Strong understanding of service drive processes and parts inventory systems

• Excellent leadership and customer service skills

• Excellent communications skills

• Ability to multitask and adapt in a fast-paced environment

• Proficiency with DMS and scheduling software (e.g., CDK)

We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews.

Requests for reasonable accommodation will be accepted during the hiring process.