Bilingual Physical Security Incident Reporting Specialist

This is an 8-month contract role. Works onsite at our client's Toronto, Ontario office.

Job Description:

This role involves working within the Physical Security - Incident Reporting Centre (IRC) to ensure the safety and security needs of the Bank are met. The position requires reporting and triaging security-related incidents, monitoring threats, and ensuring departmental goals are achieved.

Responsibilities:

• Monitor for and identify threats, trends, and incidents affecting security

• Write detailed reports with an understanding of critical incident escalation

• Handle sensitive and confidential information

• Consult on policy and procedure documentation

• Coordinate security guards as needed

• Monitor access control systems and respond to alarms or breaches

• Liaise with emergency services during emergencies

• Conduct open-source research for intelligence products

• Support process improvement opportunities

Bilingual Physical Security Incident Reporting Specialist - Mandatory Skills:

• Customer service experience

• Bilingual in French and English

• Relevant work experience in a security or call center environment

• Proficiency with Microsoft Office Suite

• Strong documentation and report writing skills

• Ability to work in a 24-hour department

• Strong attention to detail

Bilingual Physical Security Incident Reporting Specialist – Nice-to-Have Skills:

• Experience in contact call center or dispatch operations

• Banking experience

• Shift work experience in a 24-hour operation

• Strong communication skills

• Problem-solving abilities