The Client

A major financial services corporation with operations in multiple countries.

What you will achieve in the role

• Support various banking applications.
• Be the 1st point of contact between business and the 1st level of support.
• Perform admin support for applications (account admin, make changes, add users, design documentation, monitor issues, make enhancements, etc.).
• Acts as a liaison and facilitator between all business units and technology teams to investigate and resolve application functionality, technical-related issues or requests.
• Work with business, technology and management staff to gather business requirements and convert them to technical requirements.
• Conduct system administration tasks on a regular basis.
• Develop monthly reports and present status of projects to the leadership team.
• Design and create queries and reports using SQL, Power BI or any other BI tool, if required
• Create incident reports for leadership review.
• Develop presentations for management.
• Participate in SDLC including testing (unit, end-to-end, parallel), implementation, training and documentation.
• Provides assistance and advice to business users in the effective use of systems
• Assist with research to identify solutions for current and future business needs.
• Identify technology modification requirements in existing applications to meet business user requirements
• Assist in designing and creating EUC tools by analyzing business, user and regulatory requirements.

What you will bring to the role

• Bachelor's degree or equivalent experience (preferably in a technology related discipline).
• 3 to 5 years of Business Systems Analysis and Application Support in Banking is mandatory.
• Expertise in writing SQL queries, developing reports and presenting findings.
• Experience in Visio to visualize process flows.
• Advanced Excel (macros) knowledge to support end user applications.
• Proficient in developing presentations using PowerPoint.
• Exposure to Power BI - gather requirements, determine data fields, provide info to data analytics team.
• Experience in Fintrac EFT Reporting, DTCC (derivatives reporting) or Document Management Systems is a big asset.
• Strong process mapping skills; gather and analyze data, organize findings, build presentations
• Ability to effectively communicate ideas, project status, and recommendations.
• Adept at queries, report writing and presenting findings to all levels of business partners.
• Strong planning and coordination skills for implementing cross-functional processes and activities.
• Effective analytical skills and proactive approach to problem-solving with limited supervision
• Strong organizing, prioritizing and time management skills.
• Excellent communication and interpersonal skills.

Only those who are qualified will be contacted