Duties and Responsibilities:

Sales Generation

• Determine customer requirements and expectations in order to recommend products and solution
• Ensure implementation of marketing strategies, plans, and programs
• Make customer visits on a regular rotation, report into Manager on discussions
• Sell to existing and source new B2B customers by providing product technical information and pricing in a timely manner
• Keep up with news and trends in the industry development
• Help grow and maintain revenue/profit in accordance with the company business plan
• Enter/facilitate orders processing to ensure accuracy and tolerance meets customers' need
• Continually communicate with procurement team to ensure product availability and fulfillment
• Help monitor, evaluate, and make suggestions with respect to lost business / and sales opportunities to continually improve on our results.

Customer Service and Technical Assistance

• Accurately process customer transactions such as orders, quotes or returns.
• Contact customers following sales to ensure ongoing customer satisfaction.
• Select suitable items from suppliers list base on customer specification and place orders with support from procurement staff
• Obtain accurate information from logistics team relating to shipment dates and expected dates of delivery.
• Work with logistics team to schedule shipment dates to ensure timely delivery and expedite as needed.
• Manage customers relations and provide customers after-sale service

Additional Responsibilities

• Analyze market trends, sale statistics and suggest improvements

Skills & Requirement:

• Self-motivated – drive to achieve personal development and proven ability to multi-task to meet deadlines
• Comfortable in cold-calling situations.
• Strong time management, organization skills and attention to detail
• Possess excellent presentation and negotiation skills
• Ability to prospect new customers, prioritize target customers and build rapport with B2B customers
• Great problem solver with excellent customer service skills
• Work well independently and with a diverse group of people by demonstrating teamwork skills, creativity, and initiative
• Hold a valid driver's license and be willing to travel on the job
• Proficient in MS office
• Driving skills is a must. A valid driver's license and a personal vehicle is required

Preferred:

• Strong communication skills both oral and written in both English and French
• Knowledge of CAD, bill of material and geometrical tolerances.
• Steel structural knowledge/experience of Fasteners and steel components etc
• Metal machining and fabrication experience a plus
• Minimum (2) years of sales experience and/or customer service.
• Post-secondary education in Marketing, Business Admin, Mechanical, Metallurgy or Engineering Technology.

Salary Structure:

• Based salary plus commission