Service Manager

Join the Peterbilt Atlantic Family!
At Peterbilt Atlantic, we're not just about building trucks — we're about building lasting relationships, providing top-notch customer service, and pushing the limits of innovation. As an authorized Peterbilt dealership, we've earned a reputation for excellence, and we're looking for passionate, hardworking individuals to join our dynamic team!

565 Venture Dr, Moncton, NB| Day Shift | Full-Time

Standard Working Hours:

Mon - Fri | 7:30 am – 4:30pm|40 hours per week

Key Responsibilities:

• Manage Service Department employees.
• Oversee daily operations of the service department, ensuring efficient scheduling, workflow, and timely job completion.
• Monitor work orders and service schedules to maximize productivity and meet customer expectations.
• Ensure service operations comply with company policies, safety standards, and industry regulations.
• Collaborate with Human Resources and the Director of Operations to address staffing concerns, recruitment needs, and personnel issues within the Service Department.
• Work closely with the Parts Department to ensure timely availability of required parts for repairs and maintenance.
• Handle escalated customer inquiries and concerns, ensuring issues are resolved promptly and professionally.
• Monitor and improve service profitability by managing labor efficiency, reducing rework, and implementing cost-saving measures.
• Maintain accurate records of service work, warranties, and customer interactions.
• Ensure team members participate in PACCAR & Cummins training programs in collaboration with the District Technical Manager to maintain up-to-date knowledge of best practices, enhancing customer service and operational efficiency.
• Ensure the service department maintains high standards of cleanliness, organization, and safety compliance.
• Serve as a member of the Health & Safety Committee as a Service representative, actively participating in meetings and initiatives to ensure a safe work environment.
• Build and maintain strong relationships with customers, vendors, and internal departments to enhance service operations.
• Work closely with the District Service Manager to discuss and resolve complex service issues to provide timely and satisfactory solutions.
• Other duties as assigned.

What You Need:

• Education: Red Seal Technician in Truck & Transport or Heavy Equipment.
• Experience: Minimum of 5 years of experience in service management, preferably in the heavy equipment, trucking, or automotive industry.

Additional Strengths:

• Ability to manage workflow, set priorities, and meet deadlines in a fast-paced environment.
• Knowledge of service operations, repair procedures, and industry best practices.
• Proficiency in service management software and Microsoft Office Suite.
• An equivalent combination of experience and education will be considered.
• Strong leadership and problem-solving skills.
• Excellent communication and customer service skills.

Perks of the Job:

• Competitive industry wages
• Comprehensive benefits plan through Blue Cross
• RRSP contributions with 5% employer matching (no maximum)
• State-of-the-art, brand-new facility with multiple service bays and cutting edge technology.
• Boot Allowance & uniforms provided
• Discounts on products and services
• Discounts at TORQUE Motorsports
• Career advancement opportunities, we promote from within
• Certification reimbursement and all training expenses paid to further your career
• Continued education, manufacturer hands on and web-based training.

Ready to accelerate your career? If you've got the drive, we've got the opportunity! Join a team that's committed to excellence and enjoy working with one of the most respected names in the trucking industry.

Peterbilt Atlantic is committed to employment equity, fostering diversity within our community and developing an inclusive workplace that reects the richness of the broader community that we serve. Peterbilt Atlantic welcomes all individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression.

We thank all who apply; however, only those selected for an interview will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide the applicable accommodation.