Your Role

As a DevOps Engineer, you'll help shape the backbone of our cloud-native SaaS platform. From scaling Azure infrastructure to improving CI/CD pipelines, your work will make it faster, safer, and easier for our teams to deliver great software. You'll be part of a collaborative, forward-thinking environment where automation, security, and reliability are top priorities, and where your ideas will have a direct impact. Reporting to the CIO, you'll play a key role in how we grow and scale. This role will be based in UK or Vancouver Canada depending on candidate location.

What you'll be doing

Cloud Infrastructure & Scalability

• Architect, modernize, and optimize our Azure-based infrastructure to support platform growth, resilience, and scalability.

• Ensure high availability and performance across cloud environments (primarily Azure, with some exposure to GCP) and shared services.

• Monitor and analyze system health, usage patterns, and cost metrics to ensure reliable operations and cost-effective scaling.

• Manage disaster recovery readiness, including backup procedures, failover testing, and incident preparedness.

Automation & Delivery Enablement

• Drive infrastructure automation and standardization to improve consistency, repeatability, and deployment efficiency across environments.

• Continuously assess and enhance CI/CD pipelines, deployment tooling, and delivery workflows to enable fast and safe software releases.

• Develop internal platform capabilities and self-service tools that empower engineering teams to ship code reliably.

Security, Reliability & Incident Response

• Champion a DevSecOps mindset, embedding security best practices into infrastructure and deployment lifecycles.

• Lead and contribute to incident response efforts, including real-time resolution, root cause analysis, and post-incident reviews.

• Implement strategies for operational excellence, proactively identifying and resolving performance and stability bottlenecks.

Collaboration & Knowledge Sharing

• Work closely with software engineers, product teams, and platform stakeholders to align infrastructure initiatives with business and technical goals.

• Document architecture and operational processes clearly to promote knowledge sharing and reliable team operations.

• Participate in a rotating support schedule, including providing coverage during European time zones and handling emergency responses as needed.

What you'll bring

• Proven experience building and evolving internal platform capabilities—including CI/CD pipelines, deployment tooling, and automation frameworks—that empower engineering teams to deliver software reliably and efficiently.

• Hands-on experience with the Azure ecosystem, including deep familiarity with resource provisioning, monitoring, performance tuning, and cost optimization strategies.

• Strong scripting and automation skills using tools like PowerShell, Bash, or other languages relevant to cloud operations.

• Experience or knowledge in SQL database administration, particularly around backup/recovery strategies and high availability configurations (MySQL and PostgreSQL preferred).

• Strong understanding of cloud infrastructure architecture, distributed systems, and the operational challenges of supporting SaaS platforms at scale.

• Demonstrated application of security best practices and DevSecOps principles across infrastructure and deployment lifecycles.

• Experience applying modern AI tools to enhance observability, operational workflows, or support processes—paired with a solid understanding of their capabilities and limitations.

• Deep understanding of containerization, orchestration, and virtualization technologies, including Kubernetes, Docker, and related tools.

• Proficiency with CI/CD tools and workflows (preferably GitLab CI or Azure DevOps), and familiarity with release orchestration and environment management.

• Experience with Infrastructure-as-Code practices and tooling (preferably Terraform), and strong infrastructure lifecycle management skills.

• Familiarity with modern cloud service architectures such as web apps, microservices, API gateways, and service meshes.

• Solid knowledge of networking fundamentals, including DNS, load balancing, VPNs, firewalls, and reverse proxies (NGINX preferred).

• Master-level organization and documentation practices that support reliable operations and knowledge sharing across teams.

• Excellent communication and collaboration skills; proven ability to work effectively with cross-functional engineering and product teams.

What makes you stand out

• Experience with GCP or multi-cloud environments.

• Exposure to GitOps workflows and tools like ArgoCD or Kustomize.

• Knowledge of .NET applications in cloud settings.

• Familiarity with observability stacks (e.g., Grafana, ELK, Prometheus).

• Understanding of compliance frameworks like SOC 2 or ISO 27001.

• Use of AI tools for enhancing operational efficiency.

• Experience with SIEM integration and incident response tooling.

• Comfort with remote collaboration and working across time zones.

• Familiarity with SLOs, SLIs, error budgets, and operational KPIs.