Pathways Posting: 47-25 Job Title: Manager, Information Management & Technology Location: Belleville Search Area: Open #Required: One (1) Type of Position: Full-Time Permanent Come join us and help to support people in living their best lives. Pathways to Independence is a community based, not-for-profit agency providing assisted community living services and supports to people with an acquired brain injury (ABI) or a developmental disability who may also have complex needs based on their unique goals, abilities, and choices. At Pathways we promote independent, active lifestyles so the people we support can live their best life in their community and be as independent as possible based on their goals and choices. Position Summary The Manager, Information Management & Technology (IMT) develops and oversees the strategic IMT plan for the agency, identifies data management requirements and conducts analysis to inform business decisions. The Manager IMT provides leadership, coaching and direction to the Information Systems and Data Coordinator in the execution of their duties. The Manager IMT manages the relationship with the contracted service provider. This position reports to the Chief Financial Officer. Key Responsibilities Leadership * In consultation with Executive Management develops and oversees the implementation of a strategic IMT plan aligned with the strategic plan, CARF and compliance standards for the agency. * Provides leadership, direction, coaching and support to the Information Systems and Data Specialist. * Develops and monitors IMT budget and approves expenditures. * Reviews, revises, and ensures the effective implementation of the service level agreement with contracted service provider. * Manages the relationship with the contracted service provider as the primary contact. * Identifies and leads strategic IMT solutions, integration initiatives, and provides project leaderships as required. * Researches, recommends, and benchmarks hardware and software solutions based on business analysis, strategy and need. * Develops policies and procedures to inform employees, and to ensure compliance. * Participates in user groups and regional data user groups as appropriate. Information Technology * Liaise with IMT vendors and Pathways' third-party IT support, as appropriate, to ensure that Pathways systems are receiving complete updates, end user training supports, assistance with custom reporting, etc. * Establish cyber security protocols; ensure compliance and reporting requirements are met. * Establish processes to identify and track IT inventory, ensuring timely renewal of warranties and upgrades. * Ensure implementation and upgrades of systems are based on user requirements and needs and are compliant with system wide processes and data standards. * Review IT support ticket data to identify trends to inform planning and decision making. * Participate in analysis of user requirements, provide research and recommendations for new systems or upgrades to current systems. * Identify training needs, research training opportunities and tools and develop training materials, * Leads the design, implementation, and ongoing development of the SharePoint environment. Data Privacy * Support audit processes and conduct system/data audits, as necessary. * Work with system stakeholders to ensure accurate, up-to-date business processes and related system documentation is created and continuously updated. * Ensure systems protocols are in place to ensure data privacy and security requirements and standards are upheld. * Participate and investigate privacy complaints/breaches in conjunction with other management staff. Educational Requirements & Job Knowledge Experience * Post-secondary degree related to Information Technology, Computer Science, Networking, Computer Engineering, Business Administration, or other relevant discipline or equivalent combination of education and training, * Project Management certification considered an asset. * Minimum of five (5) years progressive experience in one or more IT operations/Infrastructure. Experience managing third party provided IT services and supports. * Experience working in a not-for-profit organization would be considered an asset. * Experience working in a unionized environment. * Experience with Nucleus, SAGE300, Workforce Now/UKG, and scheduling software would be considered an asset. Leadership Behaviours as defined in Succession Profile * Self-Awareness, Integrity/Trust, Conflict Resolution, Collaboration, Process/Systems Change, Engage & Develop Others, Action/Results Orientation, Coaching/Change Leadership, Political Acumen, Strategic Agility, Collaboration beyond Agency. Role Related Skills * Strong Technical knowledge in one or more of the following: MS Azure, Hybrid environments, Enterprise security systems (Firewalls, AV…), Enterprise Networking (Wi-Fi, switching…), EUM, VOIP systems, SaaS, and ERP/CRM systems) * Knowledge of performance measurement, metrics, and indicator development. * Experience with monitoring and visualization tools. * Proficiency with computers using MS Office (Excel, Word, Outlook), and other software programs needed to produce documents, reports, databases, presentations, and communication vehicles for staff training and development. * Knowledge of security and data privacy legislation (PHIPA). * Advanced knowledge of business intelligence and quality improvement processes. * High degree of tact, diplomacy, and ability to maintain confidentiality. * Strong data analysis and research skills. * Ability to analyze and interpret multiple data and information resources to solve problems and make decisions independently. * Highly organized with effective time management, work planning and project management skills. * Effective collaborative leadership and team building skills. * Continuous learner. * Excellent communication skills, both written and oral. * Excellent presentation and training skills with a focus on presenting complex information in easily understood formats for all levels of stakeholders. Working Conditions * Office environment, with some travel required. * Prolonged sitting and exposure to computer screens. The successful candidate must be able to perform the job duties as outlined in the job description. All employees at Pathways will be responsible for a commitment to safety. Please quote the posting number when applying. Interested applicants are invited to submit both a cover letter and resume, reflecting the specific job requirements, and their related qualifications and experience to: Click on link to apply: https://www.fitzii.com/apply/93611 We thank all applicants, but only those selected for an interview will be contacted. In accordance with the Freedom of Information and Privacy Act, personal information is collected and will only be used for the purpose of candidate selection. Pathways is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.