About noissue:

noissue is a global leader in packaging, helping businesses of all sizes make eco-friendly choices without compromising on design or quality. Our products include custom compostable, recycled, and reusable packaging solutions designed to elevate brands.

We're looking for a customer support person to join our team in the Vancouver office. This is an entry level role that helps our global customer base with answering questions on anything from assisting placing orders to production updates to resolutions on orders with escalations.

The role is in the office 4 days a week (Tuesdays work from home optional) and comes with full health & dental benefits and a few other company perks.

Salary: $50,000 CAD per year

Core Responsibilities

• Respond to inbound tickets in a timely manner maintaining our team SLA requirements
• Provide great customer service to noissue customers
• Communicate clearly and effectively with customers
• Handle disputes and conflict in a noissue manner and provide amenable resolutions to customers
• Respond to reviews on various platforms and provide assistance / support to those customers
• Work with logistics and production teams to facilitate refunds, remakes, and communicate updates to the customer
• Use various tech tools for all of the above like: Zendesk / Hubspot / Google tools / Slack

This is an entry level position but it is great to have experience with:

• Selling or providing support on physical products (retail / hard goods experience)
• Customer service / support
• Conflict resolution / dealing with difficult customer situations
• Zendesk
• Hubspot or other CRMs

In your first 3 months you will

• Learn the tech stack
• Get trained on our product line and general support processes
• Shadow other team members to learn best practices
• Start responding to support tickets

In your first 6 months you will

• Become self sufficient and accountable for meeting your SLAs and ticket volume requirements
• Resolve tickets and customer questions without assistance
• Have a strong understanding on most products, common escalations, and how to respond to them
• Learn the pricing tools and provide order quotes and invoices to customers
• Get up to speed on order management tools and work with the supply chain team

By the end of your first year you will

• Assist training other new team members
• Take on a wider range of support responsibilities such as responding to public reviews
• Process resolutions for higher value tickets
• Assume a leadership role in the team and assist with reporting on KPIs and monitoring team performance
• Potentially take part in the hiring process for future team members
• Have you annual performance and salary review

Please send resumes (no cover letters please) to [email protected]