We are looking for an Intermediate IT Business Analyst for a 9-month contract position, with possible extensions in Edmonton, Alberta. Must be legally entitled to work in Canada.

7.25 hours per day for a total of 36.25 hours per week. Primarily remote with occasional meetings or work sessions in the office.

Role Description

The IT Business Analyst will bridge the gap between business needs and technical solutions by gathering and translating requirements, evaluating existing services, and recommending improvements. The ideal candidate will be involved in designing training, monitoring adoption, and supporting change management to drive successful solution implementation and continuous improvement.

Responsibilities

• Evaluate current services and recommend gaps.
• Research and evaluate latest technology trends.
• Develop strategy documents and roadmaps.
• Develop standard operating procedures (SOPs) and playbooks.
• Develop and monitor adoption metrics and analyze KPIs.
• Develop and implement community engagement plans.
• Establish mechanisms for collecting user feedback.
• Design and deliver user training programs.
• Develop and maintain documentation, user guides, and training materials to support end-users and IT staff in using and administering solutions.
• Provide support to both business and IT teams in identifying and addressing problems.
• Act as a liaison between business users and technical teams, facilitating clear communication.
• Review new service and technology requests by business areas and assess their impact on the operational environment, giving recommendations for remediation.
• Assist in creating mockups, wireframes, or process models to visualize solutions.
• Collaborate with cross-functional teams on proof of concept and pilot rollouts.
• Work with stakeholders (business users, managers, etc.) to understand business processes, goals, and challenges.
• Gather, analyze, and document business and technical requirements.
• Translate business requirements into functional specifications that can be understood by IT teams.
• Collaborate with IT teams to design services and solutions that meet business needs.
• Ensure that the proposed solutions are feasible from both a business and technical perspective.
• Create documentation that explains the solution designs, architecture, and integrations.
• Ensure seamless integration of digital solutions with existing systems.
• Work alongside project managers to help define scope, milestones, and timelines.
• Assist in developing project plans, schedules, and estimates pertaining to architectural deployment and services delivery.
• Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
• Make recommendations to project team members pertaining to issues, risks, and client satisfaction.
• Support user acceptance testing (UAT) to ensure that the system meets business requirements and functions properly.
• Provide quality control on production implementations.
• Develop and implement solutions both individually and as a member of the team.
• Ensure change management processes are followed.
• Provide tracking and reporting of time and status on all work as required.

Required Skills and Experience

• University graduation in business, management or a related discipline and four-year Project Coordinator experience; OR Two-year diploma in business, management or a related discipline and six-year Project Coordinator experience; OR One-year certificate in business, management or a related discipline and seven-year Project Coordinator experience; OR Eight-year Project Coordinator experience
• 3 years experience as a business analyst translating business requirements into detailed technical requirements in an enterprise IT environment.
• 3 years experience as a project coordinator leading technical teams in multiple implementation and execution of information technology projects
• 3 years experience defining project scope and goals in collaboration with business stakeholders.
• 3 years experience in developing integrated system and technical design specifications on complex engagements.
• 3 years experience in gathering requirements from a diverse group of stakeholders across ministries or departments.
• 3 years proven experience as a Microsoft 365 specialist with deep expertise in its user-facing apps. Demonstrated ability to work closely with business area clients to build solutions that leverage Microsoft 365 to enhance productivity, collaboration, and business outcomes.

Desired Skills and Experience

• 3 years experience in analyzing process maps, descriptions, and data flow diagrams of complex business processes to understand records that are produced
• 3 years experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.).
• 3 years experience with IT service management, IT service management applications, IT application development and maintenance projects.
• 3 years experience working on projects with changing priorities, timelines, or requirements.
• 3 years experience working within an agile development environment.

Please note that while all applications are appreciated, only candidates selected for interview will be contacted.

InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.