• Assist in new client setup and client maintenance processes to ensure accuracyof profiles in line with contracts, policies and regulations
• Provide support for ongoing satisfaction of clients by ensuring deliverables meet client needs and expectations
• Assists in the management of several client reporting databases to ensure:
• Data integrity standards are maintained at all times
• Segregation of duties are understood and maintained with regardsto client profilesand processing
• Client privacy activitiesmeet compliance and regulatory requirements
• Assists in the management of regulatory requirements
• Work with team members in regards to investigations, analysisand issue resolution
• Provide technical support for testing on critical and strategicprojects
• Assist with the organizational framework within Reporting and Control and help support the deliveryof quality service and operational excellence
• Work with Client Solutionsto implement changes to meet client needs
• Assist with application and process changes to promote understanding and ensure changes are properly implemented.
• Ensure timely escalation to Management of any situation where Securities Lending is outsideset Risk Policiesoutlining mitigation and recommendations for changes,if necessary.
• Assist with the partnership with other TMS teams globallyto manage initiatives and projects
• Assist management with business initiatives

QualityManagement

• Support appropriate statistical quality measurements and incorporate them into daily activities to ensure quality and efficiency within the team
• Work with the team and management to continuously identify opportunities to improve the team's operational efficiency and mitigate the risk profile for both the client and RBC I&TS
• Support the team's vision, goals and objectives in order to support goal congruencewithin the department as a whole
• Assist to implementtactical requirements in operations, systems and the team
• Support internal andexternal audit request to achieve satisfactory results
• Maintain desk operatingprocedures and all documentation relevant to daily operations for Reportingand Control
• Continually ensure high standards of operation, risk and relationship management within the group
• Provide back-up coverageduring absences

EXPERIENCE/SKILLS/COMPETENCIES

Essential

• Advanced MS Excel skills, including macros, pivot tables, Vlookup, etc.
• Demonstrated experience in an operational environment

• Proven ability to work in a fast pace environment dealing on a global basis in cross functional teams
• Strong communication skills
• Strong problem solving skills and high attention to detail

Desirable

• University or post­graduate degree
• Knowledge of securities lending