Position Summary
The Installers role is to install modular and off-modular commercial office furnishings, movable walls, window coverings, and/or box moves following all company procedures and safety guidelines. Responsibilities may include driving, loading, and/or offloading of trucks. The position reports to the Operations Manager and designated Team Lead. The ability to meet all client requirements such as a clean criminal record check as well as post-offer drug and alcohol test, along with the willingness and availability to work evenings, weekends, and overtime is required. A clean and current drivers abstract is also required prior to operating any company motorized vehicles.

Job Responsibilities
Installation:
o Reviews detailed Installation Plan and ensures equipment and/or product is all accounted for;
o As assigned, communicates with client representative to confirm delivery onsite arrival time and confirmation of order completion at end of task;
o As assigned, loads, transports product and team members, completes site-readiness assessment, and offloads at designated drop site;
o Completes Hazard Assessment review and documentation; adheres and promotes all company and safety policies, procedures, and protocols;
o Checks product accuracy, stages product, and build, installs, services, and/or repairs as per technical design drawings;
o Conducts final quality check including, but not limited to, visual alignment, design specifications, cleanliness, and completion requirements;
o Completes all required paperwork, pictures, and completion documentation and submits in a timely manner;
o Communicates with key stakeholders prior to leaving client site, and shares critical knowledge and information in a timely fashion.
o Customizes project product for specialized client application, as assigned;

Driving
Vehicle:
o Completes all pre-and post-vehicle check lists and reports all issues and/or damages as per company policy and procedures;
o Ensures vehicle is properly loaded and secured with back door closed and latched properly;
o Ensures vehicle is emptied at the end of the business day;
o Operates the vehicle in a safe and respectful manner in accordance with bylaws and all other regulatory requirements;
o Maintains the upkeep and cleanliness of the vehicle after each use.
Identifies and recommends continuous improvement in all aspects of installation, services, and repairs to achieve improvements in customer service and satisfaction, project success, process reliability, safety, cost improvement, and culture support;
Completes other duties as assigned/required.
Position is based on a 40-hour work week; however incumbent may be required to work outside of regular hours to meet business requirements;
Subject to pre-approval, position is eligible for overtime compensation.

Knowledge, Skills & Abilities.
Experience working with hand and power tools is required.
Prior experience working in a fast-paced operations and/or manufacturing environment.
Previous experience working in the commercial furnishing, moveable walls, and/or window-coverings industry(s) or equivalent is desirable.
Ability and willingness to work evenings, weekends, and overtime is required;
Ability to provide a clean criminal record check and/or pass a drug and alcohol post-offer test to meet client requirements as required;
Ability to safety lift and carry up to 50 pounds and physically bend and move to perform all job functions.
Effective English-language communication skills to verbally communicate, understand, comprehend, and comply with all job requirements.
Effective interpersonal skills and ability to work collaboratively as part of a team as well as independently with minimal supervision;
Proactive, positive Yes I Can attitude;
Demonstrated ability to follow instructions with excellent attention to detail to meet safety, productivity, and quality standards;
Effective time management, problem-solving, decision-making, and planning/organizing skills;
Demonstrated positive approach to continuous improvement opportunities and activities;
Procures, maintains, and has readily available an inventory of personal tools as per company contractual agreement;
Ability and willingness to operate a company vehicle, as assigned.
Having and maintaining a clean and valid drivers license, either Class 5 or Class 3 (preferred) is preferred;
Experience working with medium-to-large motorized tools is an asset.

Background

The typical minimum level of education to perform this job competently is equivalent to partial high school education. The person can read and write so as to communicate easily, and/or can count, add, subtract, multiply and divide.

Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is six months to one year.

Ongoing work assignments typically have clearly defined goals. The incumbent's education, training, and previous experience ensure work assignments are successfully carried out because he/she understands what is expected, as well as the best approach to take.

Skill
Practical/ Technical

Physical or muscular ability and dexterity are at a level that allows the person to perform a variety of manual tasks where close adjustment is required and a high degree of whole body coordination is normally involved.

Referring to the work aids used in performing the work, the job requires minimal technology training. The operation of any machines or equipment can be learned in a matter of minutes.

Interpersonal

Communication skills - the ability to organize thoughts in a logical and persuasive fashion and express those thoughts in conversation, writing and formal oral presentation - is a required skill. Some opportunities exist to develop or apply these skills in this job as demonstrated by the following;
Listening non-judgementally to information presented by others is important.
Developing and verbally explaining information to superiors, peers, and subordinates (including employee representatives, if applicable) in a well thought out, logical, and effective manner is important.
Interpersonal leadership skills - the ability to influence, convince, direct and persuade others - is a required skill. Some opportunities exist to develop and apply these skills in this job as demonstrated by the following;
Working with a diversity of people (i.e., a wide range of ages, ethnic backgrounds/cultural sensitivities, etc.) in order to accomplish work objectives is important.
Contributing as a team member, where individuals work together and share equally in the exchange of ideas, concepts and process outcomes, is important.
Teaching, training, developing or otherwise improving the skills of others through effective coaching and guidance is important.
Demonstrating initiative and tenacity in understanding the needs of others (internal and external 'customers') and acting to do something helpful is important.
Problem Solving

Imagination, creative interpretation, and/or 'new approach' thinking are focused on finding the most efficient way of carrying out structured assignments.

The job's requirement for analytical and reasoning skills are such that the person performs simple procedures, calculations and/or interpretations. The person selects a course of action from a limited number of easily identified options and evaluates for accuracy and completeness. Trends/patterns in information gathering and analysis are easily learned and recognized.

Interpreting motives, drives and needs in others (individual or group) is of little relevance. The nature and structure of the job does not require the application or development of this skill. The intentions, words and actions of others are clear and direct; interpreting their motives or applying various techniques to gather additional information is not required nor expected of this job.

Decision making skills - the need to make practical, fair and objective decisions about the best solutions to problems - is of minimal importance. There is little opportunity to develop or apply these skills in this job with the following exceptions;
Making decisions even with conflicting or incomplete information is required.
Management Process

The job's requirement for planning and coordinating (internal and/or external) resources and activities is minimal. There is a need to understand and follow instructions, but work is outlined in detail, and is highly repetitive in nature.

Effort
Physical

The job is frequently expected to lift, carry, push or pull objects weighing more than 20 lbs. (without the assistance of mobile, powered equipment).

Physical effort requiring manual dexterity is constantly required (i.e., more than 75% of time on the job).

The work position most commonly assumed by the person performing this job is crawling, climbing, crouching, or some other non-standing or non-sitting position.

Physical work pace and/or exertion requires sustained periods of rapid movement and/or effort to 'keep up', and brings on a considerable amount of physical fatigue requiring rest on the job for safety/performance reasons.

Mental/ Sensory

On a daily basis, the work involves short to intermediate periods of non-interrupted mental/sensory attention (i.e., usually up to one (1) hour at a time, occasionally longer than one (1) hour), with ample opportunity for breaks in concentration during the course of the work day.

Technological/ Environment

Based on the rate and complexity of change in this person's area of specialization, the effort to keep pace with new developments is minimal. Either there are few changes impacting this area, or the person in this job is advised of the particular change(s) and the response(s) required.

Responsibility
Taking Action

In terms of direction and procedural constraints, the person works under regular supervision, in accordance with direction and established work routine. Matters which deviate from routine are referred to the supervisor.

Other

Responsibility for safety and health is best described as important, and direct. Actions taken/decisions made by this job directly impact the safety and health of others in the performance of their job. Work site responsibility for ensuring or personally demonstrating safe operating procedures is a specific accountability of the job.

In dealing with the external community (e.g., external customers, professional associations, community associations, etc.) displaying awareness, tact and diplomacy is important. Statements made and actions taken in personal interactions could have some impact on the organization's public image and/or it's relationships with other organizations, but this responsibility is not normally part of the job.

WORKING CONDITIONS
Mental Stress
The need to work overtime or to be called in before scheduled hours of work often cannot be anticipated.