The Administrative Assistant/Receptionist will manage a high volume of incoming phone calls and walk-in applicants, ensuring a smooth and welcoming front-office experience. This role is crucial to maintaining efficient office operations and delivering excellent service to candidates and clients.

Key Responsibilities:

• Greet and assist walk-in applicants with professionalism and warmth

• Answer and route high volumes of incoming phone calls in a courteous and timely manner

• Collect and verify applicant documentation and ensure completion of initial onboarding paperwork

• Schedule candidate interviews and support the recruiting team with administrative tasks

• Maintain an organized and clean reception area

• Enter and update candidate information in the applicant tracking system (ATS)

• Respond to general inquiries from candidates, clients, and internal staff

• Perform other clerical duties such as filing, data entry, scanning, and mail distribution

Qualifications:

• High school diploma or equivalent required; associate degree preferred

• 1+ year of experience in a receptionist, administrative assistant, or customer service role

• Experience in a staffing agency or high-volume office setting is a strong plus

• Excellent verbal and written communication skills

• Strong multitasking abilities and ability to stay composed under pressure

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Familiarity with applicant tracking systems (ATS) is a plus