Role : Devops Engineer

Location: Mississauga, Ontario, Canada

Job Type : Full Time only

Description :

• Able to anticipate the needs of clients/users and act as the key experts ensuring business needs are metIdentify the source of concerns by analyzing data and bringing clarity to data to show why results are as they appear
• Manage the business expectations to ensure they are well-informed of progress and challenges
• Ability to document processes/procedures to contribute to overall team knowledge base
• Working effectively with other team members to resolve complex issues, share knowledge, and provide support across departments
• Effective verbal and written communication to clearly explain root cause of issues and potential solutions to users
• Analytical thinking to identify the root cause of issues, evaluate potential solutions, and work to implement appropriate fixes
• Excellent interpersonal skills to interact with users in a professional and empathetic manner, managing frustrations and providing timely support
• Meticulously reviewing user issues and ensuring all aspects of a problem are addressed before closing a ticket
• Experience with data analysis and querying tools like Sql Server Managment Studio and HiveQL for MSaaS and BigData environments respectively
• Basic Knowledge of AWS.

Key Skills -

• SQL & HiveQL Querying
• Application & User Support
• Root Cause Analysis
• Basic AWS Knowledge
• Strong Communication & Documentation Skills

Responsibilities:

• Identifying and resolving user issues related to Client Financial Data
• Provide guidance and support to users on how to utilize applications relevant to the Client Financial team
• Logging, tracking, and prioritizing user support requests through ticketing systems
• Contributing to and updating internal knowledge bases with troubleshooting steps and best practice
• Providing basic training to users on ticketing software and any updates that are implemented
• Identifying issues that require escalation to senior technical support teams when necessary"