New Value Solutions, a national IT consulting company, is seeking an experienced IT Technician to provide IT services on an on-call and vacation backfill basis at a mining site near Edmonton, Alberta. This position is ideal for a freelance contractor who already supports multiple clients and is available to provide services on an as-needed basis. The role requires a well-rounded technical professional with strong skills in Cisco networking, Windows workstation support, wireless technologies, and end-user service delivery.

The successful candidate will receive paid training and regular updates to stay current with the client's IT systems and support processes.

Responsibilities:

• Provide onsite IT support services at a mine site when backup or additional support is required.
• Troubleshoot and maintain Cisco networking equipment and infrastructure.
• Support end-user workstations, servers and applications software in a Windows environment.
• Assist with wireless service setup, troubleshooting, and maintenance.
• Respond to service tickets and requests in a timely and effective manner.
• Maintain documentation of incidents and solutions following team protocols.
• Collaborate with the remote IT team for escalation or complex issues.

Requirements:

• Diploma in computer technology or a related IT field (minimum).
• At least 2 years of experience in an IT Technician or similar support role.
• Proven ability to work independently and adapt to varying site needs.
• Hands-on experience with Cisco networking systems (routers, switches).
• Proficient in supporting Windows workstation and server operating systems.
• Experience with wireless service technologies and troubleshooting.
• Availability for on-call or scheduled backup work as needed.
• Excellent interpersonal and communication skills.

If you have the necessary expertise and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those shortlisted will be contacted.