Description

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Responsibilities

Reporting to the Director, Client Accounting Investment Properties, provides direction and support to the Property Accounting team. The primary responsibilities of this position include but are not limited to; managing and ensuring clients' and organizational needs are met, maintaining best practices and standard operating procedures and training of staff. The Manager must be flexible and adaptable to meet changing needs and workplace challenges.

Essential Duties & Responsibilities

• Manage and coordinate financial deliverables on premium/blue chip portfolios
• Maintain day-to-day accounting of a Blue-Chip portfolio and manage clients' requests
• Review teamwork of deliverables to clients
• Monthly review of bank reconciliations for overdue outstanding items
• Monthly review of control accounts to subledgers
• Coordinate monthly priority list and deadlines for the team
• Provide back-up support where required to property accountants, controller and director
• Coordinate financial and budget deadlines to ensure clients' needs are met
• Identify and assist in building SOP's and best practices with Controller and Director, IP
• Maintain SOPs, develop templates for standard processes, including but not limited to budgets, monthly cam & tax recoveries, vacancy cost adjustments, other process forms
• Oversee and ensure new properties set up and onboarded appropriately with required documentation
• Oversee and ensure the transition of lost properties is accurate and completed in a timely manner
• Manage audit requests including third party, RECA and RECBC
• Ensure all tax filings are accurate and files on time
• Support with CAM reconciliation and prebilling
• Monitor team performance and report on metrics to the Director, IP
• Identify other areas of support and requirements

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

• Provides direction and support to IP Property Accountant team, ensuring that the team is following policies, procedures, accounting principles and best practices while delivering excellent customer service to achieve a certain goal.

Education & Experience

• Bachelor's degree in accounting, finance, or related field required. Working towards an accounting designation is an asset.
• 8 to 10 years of accounting experience, including at least 5 years of people management experience in the rental property management industry
• Ethical and accountable with a strong 'can-do' attitude.
• Expert-level analytical and financial modeling skills.
• Excellent time management and ability to multitask to meet constant deadlines.
• Excellence in customer service demonstrated the ability to meet and exceed customer needs.
• Establish and maintain positive working relationships with internal and external clients.
• Exceptional written and oral communication skills with keen attention to detail.
• Able to work independently and be an asset to the team; adapt to changing program needs.
• Possess a strong attention to detail and capability of working multiple tasks simultaneously.
• The ability to understand team members' strengths, weaknesses and motivations to ensure the performance of the team is of a high standard.
• Strong communication skills to be able to clearly deliver messages and instructions to team members.
• Excellent computer skills. Yardi Voyager, Excel, Microsoft office suite, Adobe.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Possess a high degree of accountability, sense of urgency commitment and ownership.
• Strong ability to prioritize tasks to set action plans to achieve process improvements.
• Creating a positive team environment where can recruit, develop and retain talent.
• Excellent communication skills to partner with operations, interact with clients and be a knowledge leader in financial accounting.
• High level of proficiency in Microsoft Office, especially Word and Excel.
• Excellent general math skills.
• Proficient in English.
• Analytical thinker with ability to investigate and solve problems.

Tools & Equipment Used

• General office equipment; computers, scanners, printers, software, etc.

Physical Requirements / Working Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

• Must be able to lift 25lbs
• Must be able to sit for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Hours over and above normal office hours will occur, based on the needs of the business and attendance at a Board meeting may be required

Travel

May be travel involved to properties within the city to attend Clients' meetings

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.