Technology Operations Specialist
Our client is a health management company based in Toronto, Ontario, Canada.
The ideal candidate will have strong technical troubleshooting skills combined with excellent client communication abilities. This role offers the opportunity to work in an innovative environment where employee growth and contribution are valued and recognized.
Principal tasks and responsibilities include:
Analyze and tackle incoming technical escalations to determine the appropriate course of action
Determine effective solutions based on client-reported issues and demonstrate initiative by resolving problems efficiently and within agreed-upon timeframes
Guide clients step-by-step through the resolution process, ensuring clarity and empowerment at every stage
Investigate and identify the underlying causes of complex technical issues by reviewing system data, logs and collaborating with relevant teams and stakeholders
Maintain detailed records of events, problems, and resolutions to update internal knowledge bases and improve future problem-solving efficiency
Complete security questionnaires and audits as required and ensure technical operations are consistent with compliance standards
Follow up with clients to provide updates, ensure satisfaction, and offer solutions to any ongoing issues
Qualifications and pre-requisites:
BSc/BA in IT, Computer Science, or a relevant field
Tech-savvy with expertise in troubleshooting office automation products, databases, remote control tools, and various operating systems
Hands-on experience with Windows 7, 10, and Windows Server 2012 or higher
Experience with information security tools and processes and internal security auditing
Experience with cloud platforms such as AWS and Azure
Strong networking skills and hands-on experience managing Windows servers, active directory, and related tools like Microsoft Outlook/Office
Proficiency in supporting all Windows desktop operating systems
Additional information or perks:
Hybrid work environment
Comprehensive health benefits
Paid sick days and personal days
Growth opportunities in a company that values initiative and innovation
Collaborative team environment with direct access to leadership