One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Manager, Total Rewards and Human Resources Operations, the Total Rewards Coordinator will be key in providing a specialized service within the Total Rewards team. This role is responsible for the administration and management of short-term and long-term disability (STD/LTD) programs, ensuring accurate data tracking, compliance with collective agreements and providing guidance to both unionized and non-union employees on sick leave policies. The position requires subject matter expertise and will serve as the initial point of contact for employees on sick leave. Additionally, the role involves monitoring key milestones, maintaining accurate records and ensuring the timely completion of required forms and processes.

Accountabilities:

• Administer and manage STD and LTD programs, including monitoring STD banks and providing clear, comprehensive guidance to both unionized and non-union employees regarding the interpretation and application of specific sick leave plans
• Respond promptly and professional to employee inquires related to disability plans, sick leave policies and any other leave-related questions, ensuring clear communications and resolution of concerns
• Ensure accuracy and data integrity of employee information in systems used to track STD/LTD, maintaining high standards of reliability in data
• Work in full compliance with collective agreements and organizational policies regarding sick time, ensuring adherence to established processes and timelines
• Leverage subject matter expertise in handling Healthcare of Ontario Disability Income Plan and a custom non-union accumulating plan, applying specialized knowledge to support employees and interpret policies accurately
• Monitor key milestones and process requirements for employee STD/LTD cases, ensuring that deadlines and criteria are met for a smooth and timely administration
• Serve as the primary point of contact for employees on sick leave, providing support, answering questions and facilitating the leave process from start to finish
• Create and maintain accurate, organized and up-to-date records and files for employees on STD/LTD, ensuring compliance with confidentiality and data protection standards
• Update and maintain the STD/LTD tracker with relevant information, ensuring that all details related to sick leaves and disability plans are kept current
• Work closely with employees to ensure timely completion of all required forms and documentation related to their sick leave or disability claims
• Act as the initial point of contact for LTD carriers, ensuring clear communication and timely exchange of information necessary for the administration of LTD claims
• Assist and support various total rewards projects as required
• Provide back-up coverage for total reward specialists as required

• Three-year diploma/degree in human resources management from an accredited educational institution or equivalent recent and related training and experience may also be considered
• A minimum of two years or recent and related human resources experience preferably working within a unionized health care environment
• Strong computer skills using Microsoft Office (Word, Excel, Teams, Outlook) required
• Competency in human resources and health care systems such as Virtuo HR and Meditech
• Demonstrated understanding of employment legislation and collective agreement administration, ESA and WSIB
• Ability to work independently and collaboratively as a team member
• Possess strong written and verbal communication skills
• Excellent organizational, communication, and interpersonal skills needed; as well as strong attention to detail
• Strong administrative and data management skills
• Highly motivated and results-oriented, able to work in a fast-paced environment
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days in a hybrid role (subject to change in accordance with operational requirements)

Salary:
Minimum: $60,216.00
Maximum: $75,270.00

Application deadline: May 29, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.