Position Title: System Support Analyst/ Developer

Role Classification: Full-Time

Compensation : CAD $57k - $80k

Location: Halifax, New Brunswick or Ontario

Work Environment: Remote with need base travel to other Davies NA offices including US

Reason for role open: Team expansion in North America

Our Story

Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Our Halifax office is a home to approximately 30+ colleagues, many internal and external visitors, and comprises a 20-desk office and with 1 meeting room. We will soon expand our footprint at the Halifax office, increasing the number of desks by >100, with additional meeting rooms and introducing an event space with capacity for c. 100 people.

Are you a Halifax or Toronto/ GTA based system support developer with experience in system support and administration? This role requires incumbent to perform junior development tasks using various programming languages, such as SQL, Python, C#, or a comparable language, to automate processes and enhance system functionality.

If yes, then this opportunity is for "YOU". Don't wait and apply to the role now.

Summary/General Description:

Plan, design, develop, write and program, and launch efficient information system applications and operations systems in support of core organizational functions. Application of proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IS systems.

** Please note this role doesn't offer visa sponsorship and requires candidate to work from our Halifax office location on need basis.

We are grateful to all the candidates who have shown interest to our role, however due to high volume of applications only shortlisted candidates will be contacted for further interview.

Primary/Essential Duties and Functions:

• We're on the lookout for a System Support Analyst. As a System Support Analyst, you will:
• Provide technical support and troubleshooting for system-related issues.
• Assist in the maintenance and administration of systems and applications.
• Monitor system performance and ensure optimal operation.
• Collaborate with cross-functional teams to resolve technical problems.
• Develop and maintain documentation for system processes and procedures.
• Support the integration and implementation of new systems and applications.
• Perform junior development tasks using various programming languages, such as SQL, Python, C#, or a comparable language, to automate processes and enhance system functionality.
• Support the development and maintenance of both new and existing code.
• Participate in system upgrades and enhancements.
• Ensure data integrity and security within systems.
• Provide training and support to end-users on system functionalities.

Competencies - Knowledge, Abilities and Skills:

• Degree or equivalent experience in Information Technology, Computer Science, or a related field.
• Experience in system support and administration.
• Junior development skills in SQL, Python, C#, or comparable programming language
• Knowledge of system monitoring and troubleshooting techniques.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in using system support tools and software.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Davies Group Reward and Recognition

Davies Group embraces innovation, running an annual competition to generate new business projects. There are cash prizes for the top 100 entries and finalists are invited to present their idea to our investors. For our previous finalists, this has meant trips to San Francisco and Nashville in the United States.