Duration: 12 months (extensions up to 3 yrs)

Project Overview:

Our client requires up to eight (8) Scrum Masters to work with digital innovation groups on service innovation, program review, and digital transformation projects. The Scrum Masters will work as part of cross-functional program review or product delivery teams.

These teams, led by client-side product owners and supported will work collaboratively and collectively participate in a full range of activities including field research, backlog definition and refinement, and sprint planning and execution.

A Scrum Master identifies and removes roadblocks and distractions that affect sprint commitments and prevent the delivery of product features. The Scrum Masters will be responsible for managing the agile sprint process for cross-functional program review or product delivery teams. They will provide leadership and mentoring in agile principles, policies, and procedures to enable the teams to self-organize and deliver consistently on sprint goals. The Scrum Master will also manage communication, maximize transparency, disseminate service delivery information, and resolve conflicts as needed.

Scope of Services:

It is anticipated that the Scrum Masters will be required for one (1) year; however, our client may extend the contract for up to twenty-four (24) months under the same terms and conditions.

The Scrum Masters will be required on a full-time basis (7.25 hour workday), working across two (2) to three (3) projects. Time, location, and frequency of work will vary depending on project needs. At the end of each term, it is expected that Scrum Masters may work up to 1,960 hours, unless otherwise agreed upon. However, workloads may vary depending on the nature and needs of the work, as directed by our client.

Services and project deliverables are expected to evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered iteratively over the course of the project:

• Lead and mentor cross-functional program review and product delivery teams in agile principles, policies, and procedures.
• Lead and facilitate key agile ceremonies, including planning sessions, stand-ups, sprint reviews, product demos, retrospectives, and refinement sessions, including ad hoc sessions as needed.
• Facilitate effective delivery of services and deliverables by the cross-functional teams through coaching and guiding the client-side product owner and team. Specifically:
• Coach the team on the application of agile methodology including how to provide effective estimates and sprint commitments, adjust for external dependencies, and eliminate blockers.
• Promote successful achievement of sprint goals and commitments by acting as an intermediary between the product owner and team.
• Guide the product owner on reporting, release planning, and road-mapping.
• Maintain delivery metrics and report on product-level plans, progress, and quality assurance using project management tools and artifacts such as sprint burndown/velocity charts, product backlogs, and sprint backlogs. Scrum Masters will be required to report progress to our client as directed.
• Participate in digital service delivery activities such as user research and usability testing.

Required Experience

- Mandatory Active Certified Scrum Master certification (please attach)

- Mandatory Knowledge of various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).

- Mandatory 2 years Experience delivering training sessions via web-based interactive technologies (i.e. WebEx, Skype, Polycom).

- Mandatory 2 years Experience in Agile project methodology.

- Mandatory 2 years Experience leading and facilitating key agile ceremonies including planning sessions stand-ups product demonstrations and retrospectives.

- Mandatory 2 years Experience leading and mentoring team(s) in agile principles policies and procedures.

- Mandatory 2 years Experience planning work that aligns to product owner priorities (Sprint planning and backlog planning).

- Mandatory 2 years Experience with software development processes and all associated best practices methods standards tools and policies.

- Mandatory 5 years Experience working on agile software development and modern service design based product delivery comparable in size and complexity for a large organization such as state provincial or federal government or a private company with 5000 or more employees or for a startup or small business addressing a complex challenge at scale.

- Minimum 5 years Directly related experience in web service or development.

- Minimum 5 years Experience developing and maintaining positive stakeholder relationships across the organization including executive level.

- Minimum 2 years Experience working in or for the public sector.

- Minimum 1 years Experience working with teams that also apply UX design service design design thinking or human-centered design approaches.