Join Our Dynamic Customer Support Team!
Are you passionate about technology and helping people? Do you thrive in a fast-paced call centre environment where your customer service skills and technical expertise make a real impact?
We're looking for team members who love solving problems, supporting customers, and diving into the world of domains, websites, and hosting platforms.

Why Join Us?
This is more than just a customer service role — it's an opportunity to grow your career in a tech-focused environment. You'll work with a collaborative team that's passionate about delivering solutions and making customers feel supported and empowered.
We offer:

• In-depth training on domain registration, web hosting platforms, and troubleshooting tools
• Your own dedicated workspace, a friendly team, and ongoing professional development
• A workplace culture that values your skills, input, and growth

About the Role
We're hiring motivated and tech-savvy individuals for our inbound call centre, supporting customers with a wide range of technical and service-related inquiries. You'll be the first point of contact for customers navigating their web presence and online tools.What You Bring

• Call Centre or Customer Service Experience: At least 1 year of experience in a high-volume support environment
• Technical Aptitude: Enthusiastic about learning new systems and helping customers with technical challenges
• Strong Communication Skills: Ability to explain complex ideas clearly to non-technical users
• Experience or Familiarity With:
  • Domain names and DNS settings
  • Web hosting environments (cPanel, FTP, SSL, etc.)
  • Website troubleshooting (e.g., browser issues, CMS platforms like WordPress)
  • Email configuration and support
• Problem-Solving Mindset: Confident in diagnosing and resolving a variety of issues
• Performance-Driven: Motivated to meet call quality, speed, and customer satisfaction benchmarks
• Team-Oriented: Punctual, reliable, and thrives in a collaborative setting
• Flexible Schedule: Availability to work evenings, weekends, and holidays
• Bilingualism: English required; French is an asset

What's in it for You?

• A collaborative, tech-forward team that supports your growth
• Real opportunities to build a career in the web and hosting industry
• A role where you'll directly impact the success of small businesses, entrepreneurs, and individuals online

Ready to bring your technical knowledge and customer service passion to a company that values both? Apply now — we can't wait to meet you!Please note: Non-smokers only.

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