Job Title Digital Training Instructor
Department Employment Services, Employment and Training
Bargaining Unit CUPE 2938.13
Salary Grade Class 5B
Posting Date May 22, 2025
Closing Date June 6, 2025
Start Date As Soon As Possible
Benefits Opportunity
Extended Health, Dental, Life Insurance, Long term Disability, Accident Insurance, Mileage, RRSP
POSITION SUMMARY
The Employment Services at John Howard Society, supported by the Ministry of Labour, Immigration, Training, and Skills Development, aims to assist individuals in securing sustainable employment. This comprehensive support includes offering services such as include Resource and Information, Client Service Planning and Coordination, Job Search, Job Matching, Placement and Incentives, and Job Training/ Retention. The Digital Literacy Instructor supports job seekers, specifically those who demonstrate deficiencies in foundational digital technology skills. This will be inclusive of JHS clients and clients who are working with another Employment Service provider within the Durham Region employment service network. The Digital Trainer provides targeted digital technology training and support to help service users navigate the pathway to sustainable employment or further education.
KEY RESPONSIBILITIES
Service User Support:
Assessment and Employment Action Plan Development:
- Assess digital literacy levels using an assessment using a variety of tools and methods.
- Develop short-term and long-term goals in consultation with the client and Employment/Employer Advisor.
- Promote and encourage registration to Employment Services for individuals who are accessing the centre seeking digital services related to pre-employment or retention.
Computer Skills Training:
- Instruct clients on basic computer skills, including hardware use, software, file management, and troubleshooting.
- Conduct training in both one-on-one appointments and workshop settings.
- Instruct clients on the use of AI.
Internet and Software Navigation:
- Teach clients to navigate the internet, create and manage email accounts, and use Office 365.
- Assist clients with online job searching and application processes, including the use of job boards like Indeed and creating application accounts.
Digital Profile and Social Media:
- Guide clients in creating professional online profiles on platforms such as LinkedIn.
- Educate clients on maintaining a professional online presence.
Digital Safety Awareness:
- Provide training on managing personal information and recognizing frauds/scams online.
Collaboration with In-House Programs:
- Work closely with the Literacy and Basic Skills (LBS) program to support clients transition to further or longer-term skill attainment.
- Work collaboratively with Employment/Employer Advisors and other in-house programs.
Client Empowerment:
- Enhance clients confidence and independence by teaching digital skills needed for job search, training, and employment-related activities such as obtaining criminal reference checks, record suspensions, and accessing online training.
Advocacy and Mediation:
Advocate on behalf of clients to ensure they have access to necessary resources and opportunities.
Collaborate with employers, educational institutions, and community organizations to promote understanding and support for clients' needs.
Represents the John Howard Society in community committees and meetings.
Documentation and Reporting:
Maintain detailed case notes, progress reports, and client files, ensuring compliance with program requirements.
Generate accurate statistical and narrative reports in a timely manner.
Maintain accurate and up-to-date records of client interactions, training sessions, and progress.
Document client assessments, employment action plans, and any advocacy or mediation efforts.
Prepare regular reports on client progress, program outcomes, and any issues or challenges encountered.
Ensure compliance with all documentation and reporting requirements as per funding agreements and organizational policies.
Use data to evaluate the effectiveness of training programs and identify areas for improvement.
Resource Development and Information Management:
Develop and maintain training materials, resources, and guides to support digital literacy training.Develop workshop curriculum and materials, and adapt as required to meet evolving needs of job seekers.
Create user-friendly instructional documents and online resources for clients.
Update and adapt resources to keep up with technological advancements and client needs.
Organize and manage digital resources and training materials.
Ensure that information is accessible and up-to-date for both clients and staff.
Utilize information management systems to track client progress and program outcomes.
Ensure data security and privacy in handling client information.
QUALIFICATIONS AND EXPERIENCE
Education & Certifications:
College diploma or higher in a related field (e.g., Teaching, Social Services, Employment Counselling)
Experience:
Experience in digital literacy training or a related field.
Knowledge, Skills, and Abilities:
Strong understanding of digital technology skills, including the use of desktops, laptops, tablets, and smartphones.
Proficiency in Microsoft Office Suite (Word, Excel), AI, and online application portals.
Patience and empathy to work with and instruct service users requiring digital literacy training and support.
Experience in developing training materials and resources, demonstrating flexibility to modify instruction and service delivery in accordance with service user needs and learning styles.
Proficiency in navigating and adapting to information management systems and best practices.
Non-judgmental, flexible, committed to achieving agency service outcomes and standards.
Excellent written and verbal communication and instructional skills.
Analyze information and evaluate evidence to make thoughtful and informed decisions and solve problems.
Experience in advocacy and mediation, with a strong understanding of client rights and available resources.
Strong organizational skills with attention to detail for documentation and reporting.
Experience supporting diverse clientele and a commitment to promoting equity and inclusion.
Understanding of internal JHS Programs and Services as well as community supports.
WORKING CONDITIONS
- Potential exposure to infectious waste, diseases, and related conditions.
- Interacts with the public, clients, staff, visitors, and representatives from other organizations.
- May include tasks such as walking, standing, sitting, and occasionally lifting objects up to 25 lbs., with accommodations available as needed.
- Manual dexterity necessary for operating desktop computers and peripherals.
- Flexibility in working hours as needed and to work in multiple sites inclusive of JHS offices and community spaces, with notice.
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