At CAAT, we're passionate about what we do. And it shows!

Here, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we're just getting started. Driven by core values and a shared purpose, we're fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we'd love you to be a part of it.

About the Role:

We are seeking a Senior Pension Analyst, Member Services, who will be integral to the success of the Member Services team, and to CAAT's guiding mission and growth strategy. The Senior Pension Analyst reviews, processes, authorizes complex, escalated, and/or high-profile cases, performs routine and specialized calculations (when required), provides training to new staff, and acts as a lead in the absence of the Team Lead, Member Services.

As the Newest Member of our Team, You'll:

• Act as the first point of contact for member and employer queries, attempting to resolve issues and escalate when necessary.
• Update member's data and calculate specific entitlements, as required, based on data and eligibility as prescribed by the Plan and legislation.
• Conduct peer reviews of calculations, documents, and maintain recordkeeping as needed.
• Approve new payment setups for pension entitlements and ensure these are processed within established service standards and in compliance with Plan provisions and regulatory requirements.
• Support required system updates and identify opportunities to streamline processes by making improvements to the Pension Administration System.
• Review pension administration activities, identify process gaps, and propose updates or procedural improvements.
• Participate in escalated cases, member initiatives, and projects as required.
• Participate in structured training sessions to increase knowledge related to the plan document and legislation.
• Lead training sessions for new team members and employer Administrators on Plan text, systems, and departmental policies.
• Coordinate information updates for staff and ensure adherence to updated processes and procedures.

To Succeed, You Bring:

• A College Diploma or University Degree, with a minimum of 5 years of experience with Multi-Employer Pension Plan (MEPP), public sector pension administration, or through an outsourcing service provider involving direct member/client interactions.
• Pension Plan Administration Certificate (PPAC), Certified Employee Benefit Specialist Program (CEBS), or Certified Benefits Professional designation, or actively pursuing these qualifications.
• Understanding of Defined Benefit Pension administration systems and working with pension plan texts, participation agreements, and multi-jurisdictional employer interactions.
• Experience in all types of pension life event calculations.
• Excellent analytical skills, attention to detail, and a mathematical aptitude.
• Strong written and oral communication skills.
• Exceptional judgement, logic, teamwork, and interpersonal skills.
• Advanced proficiency in Excel.
• Ability to thrive in a dynamic, fast-paced work environment while effectively managing multiple tasks.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We're incredibly proud of our people and the remarkable impact they have as catalysts for change. We're committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you'll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We've built a lively environment where creativity and open communication thrive. It's why we're consistently recognized as one of ‘Canada's Most Admired Corporate Cultures', one of ‘Greater Toronto's Top Employers', and one of the ‘Best Places to Work'.
• Work that Truly Matters. You're giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [email protected] or call Human Resources at 416-673-9000 for assistance.