Fleet Dispatcher | Brantford, ON

About CPC Logistics

CPC Logistics Canada delivers customized transportation solutions across domestic and U.S. cross-border lanes. We put drivers first and are committed to safety, reliability, and operational excellence. As we expand our current operation, you'll help scale our dispatch operations into new regions and customer networks.

Job Title: Dispatcher Cross Border and Domestic Operations

Position: Full-time day shifts, 10-hour shifts, 4-day work week

Shifts: 2 positions available, Sunday to Wednesday and Wednesday to Saturday

Salary: $24 to $27 per hour

CPC Logistics Canada is seeking a dynamic and organized Dispatcher to join our team in Brantford, ON. As a key member of our operations team, you will play a vital role in coordinating driver schedules, maintaining efficient fleet operations, and delivering exceptional customer service.

You will manage freight lanes that deliver to stores and cross-docks locally, oversee cross-border trips, and work cohesively with our Central Dispatch team during off-peak periods. In the coming months, you'll help roll out service into new regions and customer lanes across Ontario and beyond, always driving on-time performance, proactive driver support, and full regulatory compliance.

Responsibilities:

• First point of contact for driver inquiries and trip support
  
• Manage customer appointment windows and adjust schedules as needed
  
• Work cohesively with US Dispatch and central call center
  
• Maintain accurate and organized documentation (DVIRs, bills of lading, etc.)
  
• Monitor hours of service compliance and camera alerts
  
• Arrange routine and emergency vehicle maintenance
  
• Prepare all related border crossing paperwork
  
• Ensure smooth operations - vacation coverage, shift updates, KPI tracking
  
• Assist with incident/accident intake and initial injury reports
  

Qualifications:

• Minimum 2 years of experience in cross border dispatching
  
• Proficiency with ELD systems
  
• Experience with dispatch and border crossing software
  
• Strong Microsoft Office skills, particularly excel
  
• In-depth knowledge of ACE/ACI, customs protocols and HOS/HTA/FMCSA regulations
  
• Exceptional customer service orientation
  
• Excellent communication and problem-solving abilities
  
• Class AZ license (preferred, but not required)
  

We Offer:

• Competitive salary
  
• Comprehensive benefits package including health, dental, and life insurance
  
• Positive and supportive work environment
  

Join our successful team at CPC Logistics! We offer a rewarding career with opportunities for advancement and a chance to be part of a company that values its employees.