Position Reports To: Assistant Controller

Position Overview

The Accounts Receivable (A/R) Clerk is directly responsible for receiving customer payments by mail or direct deposit and accurately posting amount to customer's account; investigating short payments, running outstanding balance aging reports and notifying appropriate sales contact for follow up. In accordance with set policies and procedures, prepares daily cash deposits and processes customer payments, sorts and files documents after posting, and maintains records of collection and status of accounts. The A/R Clerk reports to the Assistant Controller, and works closely with the Accounting / Finance department, the North American Sales team, and the Customer Invoicing and A/R team to provide accurate A/R support to the North American Operations.

Major Responsibilities

• Research and resolve past due/billing issues on complex accounts that have resulted in delinquent or short payments
• Using various customer portals, investigate cause of billing/invoicing discrepancies, with the goal to recover short payments
• Set-up and maintain Customer Accounts
• Balance A/R to Cash
• Prepare cash receipts for posting
• Generate and review aging report and call Customers when delinquencies occur. Work with Sales department if needed to timely and efficiently resolve any disputes.
• Notify Sales to initiate collections on past-due accounts
• Process incoming mail concerning billing and invoicing
• EDI processing of invoices where required
• Post incoming payments, cheques, EFT, wire transfers and reconcile payments to customer accounts in A/R
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Review all credit balances, refunds, deductions and adjustments, and apply adjustments and/or corrections to billing records

• Communicate with Customers about billing discrepancies, short payments, deduction programs and other questions
• Provide weekly updates on outstanding balances and client related issues
• Prepare bills, invoices, bank deposits
• Maintain accounting ledgers as required
• Systematic filing of documents
• Act as a floater to cover other Admin roles in the Accounting department
• Other ad hoc duties as required

Key Success Measures

• Canadian and American A/R is favorable and per Company plan
• There are zero regrettable bad debts
• Credit and claim investigations are prompt, well documented and communicated with ongoing continuous improvement
• Surveyed and measured customer feedback scores meet or exceed target around quality, service, integrity, and timeliness

Qualifications & Considerations for the Position

• University / Business Degree, with Accounting Diploma an asset
• 1 to 3 years' Accounts Receivable and Credit experience

• Professional telephone etiquette, calm demeanor, good oral and written communication skills; able to develop and maintain strong working relationships with customers and stakeholders
• Strong data/order entry, keyboarding 55 wpm
• Fluent in English with good interpersonal and communication skills to liaise with internal Sales team members and external customers
• Strong diplomatic, negotiation, and conflict resolution skills in order to handle late payments and delinquent accounts
• Demonstrated ability to accurately calculate, post, correct, and manage customer account records
• Organized self-starter with proven ability to co-ordinate and effectively follow up on multiple projects and assignments and meet all deadlines
• Excellent ability to plan, organize and prioritize with attention to detail and accuracy
• Proven ability to work under pressure, resolve problems, and keep others informed of status updates
• Proficient in computer software, such as inventory / traceability software, manufacturing software (GP Dynamics) and Microsoft Office (Excel)
• Team player with high integrity, values and a positive attitude

For information about the company, go to www.thelambcompany.com

Only qualified candidates will be contacted for an interview.

The Lamb Company is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.

The Lamb Company is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.