Job Description:
As a Conversational Designer, you will be analyzing the customer interaction patterns and designing a AI driven conversational flow to interact with customers on the phone and chat channels.
Key Responsibilities:

• Design Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
• Creative thinking of user's conversational journey with a bot.
• Thinking of different ways in which a user can speak with a Human or Bot agent.
• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
• Develops mockups, flows, redlining and other creative prototyping related items.
• Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

Qualifications:

• 5+ years of experience in building User Personas and User journeys; exceptional creative thinking and writing skills
• 2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.
• Familiarity with chatbots, voice enabled devices, or other conversational channels.
• Storyteller and editorial mindset with an ability to predict audience preferences.