Primary Responsibilities

Customer Need Analysis:

• Collaborate with sales teams to understand the needs and requirements of potential clients.
• Conduct in-depth analyses to identify problems that the company's products or services can solve.

Products Demonstration:

• Prepare and conduct product demonstrations to show how solutions meet the clients' needs.
• Tailor demonstrations based on client industries and use cases.

Solution Conception:

• Design customized solutions based on client needs using the company's products and services.
• Draft detailed technical proposals and design documentation.
• Document solution architectures within the sales cycle and project scope.
• Evaluate client projects and technical documentation.

Technique Assistance:

• Provide technical support to sales teams during the sales process.
• Answer technical questions from clients and prospects and provide detailed clarifications.

Training and Presentation:

• Train sales teams on the technical aspects of products and services.
• Prepare and present sales materials, technical presentations, and sales pitches.

Technology Watch:

• Participate in the Technology Vision Committee.
• Stay informed of market trends, technological innovations, and competitor products.
• Provide insights on new technologies and suggest improvements to existing products.
• Compile market statistical data.

Performance and Usage Tracking:

• Monitor product usage by clients to ensure they get the maximum benefit.
• Analyze usage data to identify opportunities for improvement or further training.
• Identify cross-sell and upsell opportunities to increase value for clients and the company.

Reporting and Recommendations:

• Provide strategic recommendations based on data analysis and client interactions.
• Periodically complete client audits.

Special Conditions

• Work location: Paxyl office, client site, remote work.

Desired Profile

• Bachelor's degree in computer science or engineering.
• Minimum of 3 years of experience in the IT domain.
• Good knowledge of contact center solutions, unified communications, telephony or related technologies.
• Excellent communication skills.
• French / English.

Cross-Functional Skills

• Ability to work in a team and excellent interpersonal skills
• Autonomy, initiative, and leadership
• Analytical and problem-solving skills
• Structured, methodical, and organized work approach
• Strong analytical and summarization skills
• Ability to simplify and explain complex concepts clearly.