JOB SUMMARY:The Claims Representative is responsible for taking customer calls and emails regarding complaints and credits (i.e., damaged or missing items, wrong items, shipping, and other problems), resolving problems successfully to the customer's satisfaction wherever possible. All claims calls must be documented and investigated for verification and resolution. Contact with freight companies will be required to track missing items and freight claims. The Claims Representative will follow-up with customers regarding the resolution, make any arrangements required for return of product or re-sale, and put through the appropriate credit notes and paperwork for processing any credits, also dealing with any further follow-up (i.e., verifying returns).
QUALIFICATIONS SOUGHT:

• 2 years of claims or order-desk experience in a high volume, fast-paced environment.
• Strong computer skills - experience with Microsoft Office and CRM or ERP.
• Excellent verbal and written communications skills, and a polite and positive telephone presence.
• Excellent problem-solving capability and investigative skills.
• Ability to remain calm and helpful when a customer is upset.
• Ability to work autonomously and with the team without direct supervision or monitoring.
• Strong sense of self-responsibility and self-awareness.
• Knowledge and interest in the organic and natural industry is an asset.

COMPENSATION + WORKING CONDITIONS:

• This is a full-time and permanent role (40 hours/week) with a starting annual salary of $52, 644.
• We offer 6% vacation accrual, and 3 weeks of vacation time after the first year of employment.
• We also provide one Roving Stat (personal day) per year.
• Extended Medical, Dental, Heathcare Spending Account, Disability, Life, AD+D insurance coverage after 3 full months of employment (status in Canada may affect eligibility of some benefits).

APPLICATION INFORMATION:Please apply with your resume listing relevant experience. Must be located in the Lower Mainland and be able to commute to our location.
To learn more, and to apply online, please click HERE.
Horizon is an equal opportunity employer valuing diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, ancestry, colour, place of origin, gender, gender identity, age, religion, disability, family status, sexual orientation, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in any aspect of the application process, please contact the People + Culture department.
About Horizon Grocery + Wellness:

Horizon Grocery + Wellness is a leading distributor of organic and natural foods, household products, supplements, and natural personal care items, servicing thousands of locations across Western Canada. We thrive as a market leader via effective partnerships and primary relationships with our valued retailers and suppliers. We are a privately owned, 100% Canadian company with a 150,000 square foot Grocery facility and a 40,000 square foot Wellness facility located in south Burnaby, BC. Horizon Grocery + Wellness is the cornerstone of the Horizon Group, a privately held, Canadian-owned group of companies with distribution facilities servicing over 6000 customers across Canada.