Clearpoint Health Network (CHN) is one of Canada's largest and trusted providers of independent surgical and multi-disciplinary medical centres. Working in close collaboration with regional health organizations, hospitals, insurance providers, and workers' compensation boards, Clearpoint delivers high-quality care across Canada, meeting the needs of patients while alleviating capacity pressures on public health systems

False Creek Healthcare Centre, a division of Clearpoint Health Network, is now hiring a Patient Care Coordinator.

Employment Type: Full-time, Permanent

Number of Positions: 1

The Centre, located in downtown Vancouver, has three operating rooms and specializes in ENT, plastic surgery, oculoplasty, spine, gynecological procedures, and hernia surgery.

Position Summary:

We are seeking a highly organized and detail-oriented Patient Care Coordinator to support our surgical scheduling and chart preparation processes. This role is central to ensuring patients receive safe, well-coordinated care by managing medical documentation, communicating with physician offices, and supporting both clinical and administrative teams. The ideal candidate is proactive, adaptable, and thrives in a collaborative healthcare environment.

Benefits:

• Wage $25.00 /hr -$27.00/hr
• Comprehensive health and dental plans
• RRSP Matching: Receive up to 3% of your income matched annually.
• Competitive Salary
• 15 days paid vacation and 6 personal days
• Free parking on-site
• Work-Life Balance

Key Responsibilities:

Medical Office Onboarding & Training

• Onboard new medical offices, ensuring understanding of charting standards and EMR requirements
• Provide ongoing training and support as needed

Chart Management & Documentation

• Receive and review patient charts from surgeons' offices to ensure completeness
• Verify inclusion of supporting medical records, test results, and labs
• Enter charts and surgical slates into the EMR system
• Organize and upload all relevant documents accurately
• Maintain comprehensive and up-to-date electronic medical records

Surgical Coordination & Communication

• Work with nursing and anesthesia teams to confirm charts are complete after surgery
• Prepare charts for surgical day, including generating patient labels and necessary forms
• Maintain an updated list of upcoming surgeries and follow up on outstanding documentation
• Communicate slate changes or updates to surgeons' offices and internal teams
• Coordinate with MDR, nursing, and admin teams to ensure all surgical slate details are accurately captured (e.g., case order, equipment needs, special notes)

Administrative Support

• Assist reception with patient check-ins as needed
• Help answer phones and direct calls professionally
• Support courier coordination (incoming and outgoing)
• Provide backup support for other admin team members during absences
• Collaborate with leadership to improve workflows and implement process changes

Qualifications:

• 2–5 years of experience in a healthcare administrative role, ideally in a surgical or clinical setting
• Strong understanding of medical documentation, EMR systems, and clinical workflows
• Exceptional communication skills, both verbal and written
• High attention to detail and ability to manage multiple priorities
• Collaborative team player who can also work independently
• Proficiency with Microsoft Office and healthcare EMR platforms
• Familiarity with medical terminology and surgical scheduling practices is a strong asset

Clearpoint Health Network Inc. is Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations and workers' compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems.

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Accommodation is available upon request for candidates taking part in all aspects of the selection process.